Consultant in Singapore

Consultant

Are you an accomplished consultant in the technology sector?

Will you like to be part of dynamic global team?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the team

RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment and you should be experienced and comfortable working directly with customers.

About the role

As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

The role will take new business and dedicated existing clients through the full onboarding process, helping to configure their financial crime strategy and advising them on best practice.

Responsibilities

• Use expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers by presenting, analysing, problem solving, training and configuring the RiskNarrative platform.

• Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.

• Work closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service

• Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives.

• Gather client requirements by asking the right questions and documenting details to configure our systems whilst liaising with internal and external stakeholders.

• Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.

• Ensure client satisfaction with implemented solutions and conduct product training and client demonstrations.

Requirements

• Experience of implementing & configuring bespoke customer SaaS products.

• Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.

• Prior experience in Financial Crime or Fraud will be advantageous

• Analytical problem-solving, troubleshooting, sourcing technical solutions.

• Data analysis skills i.e. building and interpreting analytics reports and tables including but not limited to QuickSight, Excel, Business Objects or Tableau.

• Excellent teamwork and verbal and written communication skills.

• Ability to work closely with customers at all levels, investigator to C Suite.

• Ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.