Consultant – Knowledge Management, UNICEF East Asia and Pacific Regional Office (EAPRO), Bangkok, Thailand

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region.  This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

UNICEF East Asia and Pacific Regional Office is seeking an individual consultant to provide knowledge management (KM) support to East Asia and Pacific Regional Office (EAPRO) Programme and Planning section.

Under the supervision of the Knowledge Management Specialist, the individual consultant will provide support to the regional office and country offices for the prioritization of KM approaches, support the improvement of the EAPRO digital workspace and enhance capacity of staff in the use of digital tools for knowledge management, and support the development and maintenance of internal systems.

The overall purpose of the consultancy is supporting the implementation of key priority areas of UNICEF global and regional knowledge management strategy, with a focus on digital support especially in the area of capacity building and knowledge sharing.

Work assignment, Expected deliverable and Delivery schedule:

1. Direct support to the Regional Office (RO) and Country Offices (COs) in implementing effective KM approaches, customized according to their needs;

• Coordinate the creation of internal and external knowledge management processes in the RO as well as the development of guidance and template materials; review country-specific knowledge management products and plans. Address 30-50 help desk requests/queries.
• Update mapping of country offices and regional office KM plans and needs;
• Provide support to the quarterly calls with the KM regional and country office networks to continue the implementation of the global and regional KM strategy and its approaches (3 calls)
  

2. Support capacity building and promote the utilization of digital tools for KM to enhance efficiency by integrating good practices into day-to-day processes:

• Deliver online capacity building trainings to RO and COs colleagues: 2 day-training to promote the utilization of digital workspace for KM (office 365/Sharepoint) and 1day training to enhance knowledge sharing;
• Provide coordination and content support to the organization of bi-monthly knowledge sharing sessions/webinars.

3. Enhance digital workplace tools to support effective KM in the office

• Building on the existing work done in EAPRO and based on the KM needs of the office, the consultant will maintain and update the EAPRO internal digital sites, ensuring to take advantage of the full capabilities of the system to increase information managements in the office. Including designing of additional pages and maintain repositories as well as groups for the internal regional EAPRO site and planning site.
• Provide guidance to country offices how to building internal knowledge hub, and utilize KM tools;
  

4. Support knowledge dissemination and evidence generation

• Coordinate and design the Regional Office monthly newsletter as per the set timeline;
• Support the dissemination of knowledge on internal community of practice;
• Develop visualization as well as static graphic dashboards (on tools such as infogram) to be used in Drupal, SharePoint or other digital platforms, as well as on reports and presentations to increase the dissemination of evidence generation and analysis of children results in the region, amongst others. (15-20 visuals)
• Coordinate updating the regional office repository of knowledge products.
• Map COs work on KM through analysis of available materials (annual reports)
• Support documentation of implementation of KM work in EAP region (3 Country Offices), including visuals

5. Support the organization and documentation of EAPRO management meetings in order to capture the meeting contents, feedback and follow ups.

• In-person support to the meetings on the development of the Regional Office Management Plan (ROMP 2026-2029) and the yearly Deputy Representatives (Programme and Operations) (DROPS).
• Support the design and updating of related digital SharePoint pages and repositories.
• Support in organizing participant’s inputs and interaction using platforms such as Mentimeter, Slido, Whiteboard, etc.
• Support the documentation of the outcomes of the meetings, including participant’s feedback (ROMP); DROPs meeting report, with a clear summary of speakers’ presentations, discussions, and recommendations, including participant’s feedback.

Delivery date 2025	Deliverables
31 March (12 days)	Knowledge sharing: Develop monthly draft of RO newsletter (Feb); prepare monthly updates for community of practice
	Designed and provided systematic updates ROMP pages/repositories
	Support the organization of a bi-monthly knowledge sharing session, including coordination with COs and RO, creation of visual and support with content, upon finalization dissemination of materials and main messages via internal channels (viva engage, SharePoint, Teams group, etc)
	Coordinate, prepare supporting visuals, document (digitally) and follows up on quarterly RO and CO working group calls;
	Map and follow-up on the country offices and regional office KM plans and needs;
	Mapped COs work on KM through analysis of available materials (annual reports)
	Monthly update and maintenance of EAPRO main and Planning Sites
30 April (12 days)	Knowledge sharing: Develop monthly draft of RO newsletter (March); prepare monthly updates for community of practice
	Draft documentation of 3 COs case studies on KM implementation
	Creation of visuals on COs Status on KM in the region (based on the mapping and digital tracking of country work)
	Monthly update and maintenance of EAPRO main and Planning Sites
	Plan for a 2-day training on KM digital workspace
31 May (12 days)	Comprehensive report of the DROPs meeting as well as a digital repository (5 days)
	Support the organization of a bi-monthly knowledge sharing session, including coordination with COs and RO, creation of visual and support with content, upon finalization dissemination of materials and main messages via internal channels (viva engage, SharePoint, Teams group, etc)
	Co-delivery a 2day capacity building training to RO and COs colleagues to promote the utilization of digital workspace for KM (office 365/Sharepoint)
	Knowledge sharing: Develop monthly draft of RO newsletter (April); prepare monthly updates for community of practice
	Monthly update and maintenance of EAPRO main and Planning Sites
30 June (12 days)
	Coordinate, prepare supporting visuals, document (digitally) and follows up on quarterly RO and CO working group calls;
	Knowledge sharing: Develop monthly draft of RO newsletter (May); prepare monthly updates for community of practice
	Monthly update and maintenance of EAPRO main Site and Planning Site
	Capacity building: Delivery of training on knowledge sharing and dissemination
	Monitor users’ feedback of the UN KM Hub and adjust content and design accordingly
31 July (12 days)	Monthly update and maintenance of EAPRO main Site and Planning Site
	Knowledge sharing: Develop monthly draft of RO newsletter (June); prepare monthly updates for community of practice
	Support the organization of a bi-monthly knowledge sharing session, including coordination with COs and RO, creation of visual and support with content, upon finalization dissemination of materials and main messages via internal channels (viva engage, SharePoint, Teams group, etc)
	Follow up on RO and COs requests
31 August (12 day)	Monthly update and maintenance of EAPRO main Site
	Coordinate and, prepare supporting visuals for the quarterly RO and CO working group calls;
	Follow up on RO and COs requests
	Knowledge sharing: Develop monthly draft of RO newsletter (July); prepare monthly updates for community of practice
	Create visuals outlining KM work and initiative in the region

 

Duration of Contract:    1 March 2025 – 31 August 2025
 

Duty Travel:  N/A. The post is based in Bangkok with reporting to UNICEF EAPRO. Continued in-person support once a week as well as for face-to-face meetings and events in Bangkok is expected for this assignment. 
 

To qualify as an advocate for every child you will have…

Academic Qualification:  Advanced university degree in social sciences, international development, education or other related field;

Work experience:

• At least 3-5 years of work experience in knowledge management with very good understanding of the key elements of knowledge sharing and dissemination, including visual communication, digital tools and design, multimedia production.

• Proven experience in managing web-based applications such as Microsoft Teams, online conferencing and knowledge management applications (SharePoint, website)

• Demonstrated working experience with emerging visualization tools and technologies (e.g. Infogram and Canva, etc.)

• Proven experiences in organizing international meetings, conferences, webinars, and trainings both online and in person;

• Strong writing and communication skills in English and the aptitude to document competing messages and priorities with multiple audiences;
• Working knowledge of databases visualization is an asset
• Work independently as well as with a team in an international, multicultural, and interdisciplinary environment and establish harmonious and effective working relationships both within and outside the organization.
• Experience in work environment of an international agency, UN, or international institutions is desirable; prior experience in UNICEF is an asset.

Specific experience relevant to requirement of the assignment:

• Expert knowledge and expertise on using digital tools such as Microsoft 365 suits – SharePoint and Team Collaboration Software Tools – is required
• Strong visualization skills on creating web visual content and designing ready for publishing is required.

Note: Candidates are requested to submit the sample of works (such as screen shots of Sharepoint digital repositories/pages, Visualizations of data/repositories, Power points, concept note of KM training on digital tools) along with the financial proposal, and confirmation of their availability to start the work. 

 

Interested candidates are requested to submit CV, full contact information of minimum 3 references, availability, and proposed daily professional fee in USD by 12 February 2025. 

 

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

 

To view our competency framework, please visit here.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.