Consultant or Senior Consultant – Innovation and Experience Design and Customer

Consultant or Senior Consultant, Innovation and Experience Design, Customer

If we inspire you to do the work you love, will you still call it work? 

At EY we believe that whoever you are, your uniqueness helps us stand apart. 

We bring together extraordinary people, like you, to build a better working world. 

What’s in it for you?

In this role, you will be part of a dynamic team that creates and develops human-centric experiences across all aspects of a product, service, brand, or experiential event, aligning with overarching business objectives and strategic plans. You will consider all physical, digital, and multichannel touchpoints to promote high levels of adoption and engagement. Additionally, you will produce visual graphics and designs using a variety of techniques and software to enhance a product’s usability, accessibility, and desirability. This collaborative environment will allow you to contribute to innovative solutions that drive meaningful user experiences.

When joining this team, you will be responsible for contributing to the delivery of various processes, solutions, and projects. This involves executing agreed activities, applying sound judgement, and selecting appropriate methodologies to inform your recommendations while considering success criteria, barriers, risks, and issues. You will be accountable for meeting your own targets, which will have a direct impact on the immediate team. Additionally, you may assist in coordinating the work of junior colleagues or team members. Your role will also involve achieving performance objectives and metrics set locally, including client service, quality and risk management, sales and business growth, solution development, and teaming.

What we’re looking for 

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go. 

• Strong understanding of user-centered design principles and methodologies
• Proven experience in creating wireframes, prototypes, and visual design mock-ups
• Ability to interpret customer needs and translate them into effective design solutions
• Excellent communication skills to present design concepts and collaborate with cross-functional teams
• Experience working in an Agile environment
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar
• Strong problem-solving skills and attention to detail
• Ability to manage multiple projects and meet deadlines

What we can offer you 

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment 
• Discover how, when and where you can work at www.ey.com/au/flexibility 
• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness 
• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits 

Acknowledgement of Country 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation 

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours. 

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging— where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 

The exceptional EY experience. It’s yours to build. 

#LI-Hybrid 

EY jobs-near-me.org Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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