Consultant / Senior Consultant, Dynamics Functional Consultant, Digital Customer

Job description

Connect to your Industry

Deloitte has a thriving and growing Microsoft Technology Services Practice. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you’re working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM. 

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Join our team as a Dynamics Solutions Specialist!

We are looking for a highly motivated individual who is passionate about collaborating with business stakeholders to gather detailed user needs and system requirements. As a Dynamics Solutions Specialist, you will have the opportunity to design and configure Microsoft Dynamics modules and features to meet business requirements.

In this role, you will be responsible for overseeing business process mapping, analysing existing processes, and identifying opportunities for process improvements and automation. You will also provide user support, ensuring effective system adoption, addressing user queries, and collaborating with broader IT teams to resolve technical issues.

As one of our Dynamics Solutions Specialists, you will be a functional leader who manages Dynamics implementation efforts, ensures timely delivery, and collaborates with cross-functional teams including developers, testers, analysts, and business stakeholders.

We are looking for someone who is detail-oriented, has excellent communication and collaboration skills, and a passion for technology. If you are a problem solver who is excited about working in a team environment to deliver innovative solutions, we want to hear from you!

Connect to your skills and professional experience

In addition to the technical qualifications below, the ideal candidate should also possess the following soft skills:

• Strong problem-solving and analytical skills to identify and resolve complex issues.
• Ability to work in a team environment and collaborate with cross-functional teams.
• Excellent organizational and time management skills to manage multiple projects and priorities.
• Flexibility and adaptability to work in a fast-paced and changing environment.
• Ability to communicate technical information to non-technical stakeholders in a clear and concise manner.
• Strong attention to detail and accuracy in work.
• If you possess these soft skills and are a self-starter who is motivated to learn and grow with our team, we encourage you to apply for this position.

Essential skills:

• In-depth knowledge of the Dynamics 365 suite, including various modules and components.
• Experience in translating technical and functional project concepts into non-technical requirements for stakeholders.
• Ability to analyse and understand complex business processes, workflows, and requirements, and to identify areas for improvement and streamlining processes.
• Proven experience in eliciting and documenting client requirements, translating business needs into functional specifications.
• Experience in conducting workshops, interviews, and user sessions to capture the necessary information for system configuration and customisation.
• Strong communication and interpersonal skills to engage and manage relationships with stakeholders, including business users, IT teams, and project managers.
• Technical implementations/project delivery experience, preferably with building society/banking or highly regulated industry background.

Desirable skills include:

• Relevant certifications in Microsoft Dynamics CRM (e.g., Microsoft Certified: Dynamics 365 Functional Consultant).
• Proven experience in designing and implementing Microsoft Dynamics solutions.

Connect to your business – Consulting

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Consulting

“I get to work on projects that help clients in a sector I feel truly passionate about.” – Rhiannon, Consulting

“It’s such an inspiring place to work; everyone you talk to is working on something interesting.” – Gillian, Consulting

Our hybrid working policy

You’ll be based in Bristol or London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you’ll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. 

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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