Consultant / Sr. Associate Consultant – US Incentives

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Purpose:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Primary Responsibilities: This job description intends to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervisor regarding your actual job responsibilities and any related duties that may be required for the position.

The GOSO US Incentives Consultant/ Sr. Associate Consultant is responsible for working with GSSO India team and US Consultants through personnel management, staff development, and cross-functional communication. The person will be responsible to advise and provide insights to business partners enabling decision-making to achieve improved customer experience and business outcomes. The person will draw upon information from multiple internal and external sources to lead and provide technical coaching to the team to ensure the effective dissemination of business information and the delivery of the portfolio. The person will report to the Global Incentives Team Manager and work closely with other Leads across GOSO to ensure best practices across the function.

These IC Portfolio will include Incentives Plan design & Quota setting, IC payout calculations, budget analysis, HR eligibility processing, IC Contests/Award programs and IC Reporting & analytics.

Portfolio Management/Delivery

• Responsible/accountable for management/delivery of overall book of work for assigned staff.
• Develops and executes Demand Plan in partnership with Incentives Leads to ensure seamless delivery of IC work and priorities.
• Adjusts work plan based on shifting priorities using effective change control.
• Leads and directs internal and external team members in achieving team goals.
• Identifies and resolves issues affecting delivery of work.
• Conceives of and implements new and efficient ways to accomplish goals.
• Accountable for all the change management, system implementations for IC
• Regularly reports results of team activities to leadership team

Operational Excellence

• Ensures all the IC BRDs, Design Documents, SOPs, QC Checklists etc. are maintained. Plans effective training, leveraging instructional design principles and the business strategy to create learning solutions for new members
• Facilitate the review/approval process required for all documents. Reconcile all reviewer feedback and address all issues.
• Create and oversee execution of project plan(s).
• Participates on project teams; leads assigned projects.
• Drive quality standards through review of project documents, design, deliverables, final deliverables
• Surfaces process improvement opportunities
• Ensures compliance to Jira Process, IC Scorecards, AAR, Annual IC Planner etc.

Stakeholder Management

• Manages timelines, coordinates with other team members across time zones
• Develops, implements, and monitors communication plans for assigned work.
• Communicates project and program status with India Leads and US stakeholders
• Anticipates and resolve project/program issues, escalating as appropriate with India TL

Training and Development

• Effectively creates and manages an agile organization that continuously meets the needs of a changing portfolio.
• Builds an organizational culture aligned with Team Lilly – inclusion, innovation, acceleration, delivery, integrity, excellence, and respect for people.
• Develops staff who demonstrate expertise in Incentives, strategic thinking, project management, and cross-functional leadership.
• Provides guidance, training, and supervision to personnel.
• Provide technical support and guidance to Team as needed.
• Ensure all team members are compliant with company policies, procedures and regulations.

Minimum Qualification Requirements:

• Bachelor’s Degree
• 8-10 years of experience (at Consultant level) and 5-7 years of experience (at Sr. Associate Consultant level) in Incentives and SFE domain
• Ensure compliance with company policies and any applicable state and federal laws and regulations.
• Good understanding of Incentives Plan design & Quota setting, IC payout calculations, budget analysis, HR eligibility processing, IC Contests/Award programs and IC Reporting & analytics
• Experience in writing code (e.g., SQL, VBA, Python) and Data Visualization tools like Tableau etc.
• Ability to quickly analyze upstream and downstream impact for system changes and OCM instances
• Detailed knowledge of pharmaceutical data and business rules
• Provide insightful and useful incentive analytics across all management levels that deliver continuous improvement in incentive plan effectiveness

Other Information/Additional Preferences:

• Expertise in industry standards and best practices, compliance issues, and regulatory requirements.
• Strong leadership, problem-solving skills, negotiation/influence/motivation, project management and critical thinking skills with ability to use effectively in a team, cross-functional setting and/or global environment.
• High level of motivation and a strong desire to find creative solutions to challenging situations
• Experience with Javelin Incentive tools

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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