Consumer Service Operations Representative

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<div class="isg-job-description“>Overview

Aquent Talent is partnering with a leading organization in the healthcare sector, dedicated to improving consumer experiences through innovative and accessible services. This organization is committed to providing high-quality support and operational excellence to millions of individuals, ensuring their journey through healthcare is as smooth and supportive as possible. Joining this team means becoming a vital part of a mission-driven environment where your contributions directly enhance the well-being of others.

Are you a customer service champion with a passion for making a real difference in people’s lives? We are seeking a dedicated and empathetic individual to join a dynamic team focused on optimizing service operations. In this pivotal role, you will be at the forefront of supporting consumers, navigating complex inquiries, and ensuring seamless service delivery. Your ability to connect with people, solve problems, and uphold operational excellence will directly impact the positive experiences of countless individuals, contributing significantly to the organization’s commitment to consumer care.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Currently live in Florida
• Be bilingual in both English and Spanish

What you’ll do:

• Manage daily activities across diverse service functions, performing varied and moderately complex administrative, operational, and customer support assignments.
• Conduct computations accurately and efficiently as part of your daily tasks.
• Engage in a range of activities that may include client support, client services, client administration, customer service, enrollment and eligibility processing, claims processing, and general operational support.
• Investigate and effectively resolve claims and customer service issues, ensuring satisfactory outcomes.
• Interpret established policies and methods to complete assignments, making decisions that align with organizational standards.
• Operate within defined work expectations and quality standards, exercising latitude in prioritizing and timing tasks under minimal direction.
• Apply standard policies and practices, utilizing independent discretion and interpretation where appropriate to achieve optimal results.

Must-Have Qualifications:

• 3 years of experience in a customer service role, including proficient typing and data entry skills.
• Exceptional verbal, listening, and written communication skills, enabling clear and effective interactions.
• A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications.
• Proficiency in Microsoft Office Outlook and Word.
• A genuine passion for contributing to an organization that is continuously striving to improve consumer experiences.
• Mandatory bilingual proficiency.

Nice-to-Have Qualifications:

• Associate’s or Bachelor’s Degree.
• Prior experience within the healthcare industry.
• Previous experience in an inbound and/or outbound call center environment.

The target hiring compensation range for this role is $18.62 to $20.69 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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