Contact Center Agent

Job Title: Contact Center Agent

Overview:
As a Contact
Center Agent, you will be the first friendly person that greets clients on
the phone or online and assists them with their banking needs. This role offers a team environment and a
great insight into the world of banking, insurance, and wealth management to
build a foundation for a career in financial services.
What You’ll Do:
Day in the Life – Every
day you answer calls, chat requests and emails from our external and internal
customers to assist them with general account questions, debit cards, online
banking and fraud working within a fast-paced call center environment. You will
help clients by verifying account information, assisting with transactions, educating
them on German American products and services, as well as guide them when they
are not sure where to go next by engaging in friendly, meaningful
conversations.

What it Takes – To
thrive in this role you must maintain confidentiality, have the ability to
adapt to change, and listen closely to understand and identify opportunities to
better serve the customer, which will both build and strengthen long-lasting
relationships. We will teach you
everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Knowledge of Banking

What we can offer you:

• Medical, dental, vision, STD, LTD, Life
  insurance, etc.
• 17 days paid time off, 11 paid holidays and
  bereavement leave
• education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match,
  stock purchase plan, loan discounts and more
• National and local discounts on everything from
  computers and vacations to phones and retail shopping
• Free checking account, checks and discounted
  bank services

This position
will be located at:
Whitehall
About Us:
Heartland Bank, a division of German
American Bank, and its family of financial services companies employ
talented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focus
on truly serving customers and communities well, our employees bring the Shield
of Excellence commitment to life with each and every interaction.