Contact Center Representative/Lending – Full Time

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Full Time Contact Center Representative – Lending position at our Corporate Headquarters in Auburn Hills, MI.

Position Purpose:

Interact with members and process member requests and transactions. Process loan requests for members and work with centralized underwriting for a decision. Research and resolve member problems. Offer Credit Union products or services whenever appropriate.

Job Duties (include but not limited to):

• Interact with members via phone, e-mail and other media as appropriate.
• Answer member questions concerning their accounts and Credit Union services.
• Open new accounts, when appropriate.
• Perform file maintenance on members’ accounts as necessary.
• Sell products and services where appropriate.
• Accept and process loan applications.
• Submit loan requests to Centralized Underwriting for decisioning.
• Gather information related to credit and debit card disputes.
• Process specialty lending, such as home equities and credit cards.
• Promote the sale of Credit Union sponsored insurance products.
• Provide members with information necessary to make informed decisions regarding their financial transactions.
• Process termination statements and lien releases.
• Process and verify EFT authorizations and insurance documents.
• Complete various other tasks such as faxing of documents, writing letters and delivery of paperwork to various departments within the Credit Union.
• Perform other duties as assigned by management.

Qualifications:

• High school graduate or equivalent; Associates’s Degree preferred
• 2 years financial institution experience, preferred.

Skills/Abilities:

• Strong typing abilities.
• Good verbal public relations skills.
• Communicate verbally and in writing.
• Able to operate calculator, word processor, and related computer
  applications.
• Well organized.
• Strong commitment to cross selling and over coming objections when
  cross selling applicable products and services.
• Maintain confidentiality of member data.

Benefits:

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Paid Tuition to $5000 per year
• Bereavement Pay
• Holiday pay at 8 hours per observed holiday
• Free Financial Planning Assistance
• 401k up to 3% match and 5% Profit Share
  

EOE M/F/Disability/Veteran