Contact Representative (Seasonal) – Direct Hire

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Summary

The IRS is hiring entry-level Contact Representatives for our call site in Philadelphia, PA. A hiring event will be held on September 8 and 9, 2025 at:
Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm
Don’t miss this opportunity to begin your career with purpose! (***Refer to How to Apply for additional information.***)
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at:

Summary

The IRS is hiring entry-level Contact Representatives for our call site in Philadelphia, PA. A hiring event will be held on September 8 and 9, 2025 at:
Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm
Don’t miss this opportunity to begin your career with purpose! (***Refer to How to Apply for additional information.***)
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at:

Overview
Accepting applications
Open & closing dates
08/06/2025 to 09/09/2025
Salary
$21.29 to – $27.68 per hour
Pay scale & grade
GS 5
Location
Philadelphia, PA
250 vacancies
Remote job
No
Telework eligible
No
Travel Required
Occasional travel – You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Seasonal – This position is subject to periodic release and recall to duty, as a condition of employment. Positions under this announcement are being filled using Direct Hire Authority (DHA).
Work schedule
Full-time
Service
Competitive
Promotion potential
8
Job family (Series)
Supervisory status
No
Security clearance
Drug test
No
Position sensitivity and risk
Trust determination process
Financial disclosure
Bargaining unit status
Announcement number
25-12779029K-TSD-0962-05
Control number
842690500
This job is open to

Clarification from the agency

Open to U.S. Citizens/Nationals

Duties

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Accounts Management
The following are the duties of this position at the full working level:

  • Communicates with individual taxpayers, their representatives, professional stakeholders, and other government officials.
  • Uses sophisticated interviewing techniques, to review individual circumstances and goals, and advises on the most advantageous ways to meet them.
  • Explains what future actions are necessary for compliance by advising on tax liability.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-08, then you may move from a GS-05 to a GS-08 in as little as three years.

Requirements

Conditions of employment

  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts).
OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor’s degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree.
OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience.
For more information on qualifications please refer to .

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions.

Additional information
  • A 1-year probationary period is required. Note: Current Federal employees may be required to serve a new probationary period.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
  • This is a bargaining unit position.
  • Tour of Duty: The Philadelphia, PA location is offering Day Shift Tours of Duty with start times ranging between 7:00 AM and 9:30 AM.
  • Shift Work:Assignment to a specific shift cannot be guaranteed. Shifts may vary and will be assigned upon selection. While your shift will be assigned upon selection, your actual TOD on the selected shift will be assigned upon completion of training.
  • Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete.
  • Alternative work schedule, staggered work hours or telework may be available.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Season is from 6 to 8 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement.
  • Relocation expenses are not authorized.
  • If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

This position will be filled through the Direct Hire Authority. Under this authority, competitive rating, ranking, and veterans’ preference procedures do not apply. Your Application will be considered based on education, training, and quality of your experience. For more information on Direct-Hire Authority visit: .
Your application must include your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Applicants who disqualify themselves will not be evaluated further.
Referral: Applicants who meet the basic qualification requirements may be referred to a selecting official for consideration. Candidates may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced Federal employee (eligible for the , you must be found “well qualified” for the position. Well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting all the competencies for this position:

  • Arithmetic/Mathematical Reasoning
  • Attention to Detail
  • Conscientiousness
  • Emotional Intelligence
  • Independence
  • Interpersonal Skills
  • Persistence
  • Planning and Organizing
  • Reading Comprehension
  • Self-Esteem
  • Writing

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  1. Online Application – Questionnaire
  2. Education – See Education Section above
  3. Registration/License (If Applicable) – active, current registration/license
  4. High School Diploma (or equivalent) – If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

NOTE:

  • DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.
  • If you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Step 1. Apply to this job announcement.
Apply to the announcement prior to the hiring event. We will qualify you based on the experience listed on your resume. Failure to provide sufficient evidence of your experience on your resume may result in a “not qualified” determination.
Step 2. Attend the hiring event on either September 8th or 9th at:
Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm
During this event, we will be making job offers on-the-spot. Selected candidates will be able to complete several pre-employment steps!
Space is limited. Applicants will be seen on a first-come, first-served basis; those that applied prior to the event will be given priority. The entire process can take about 2-3 hours to complete. Please plan accordingly. If you do not apply prior to the event, you will be asked to do so before entering the event. Applicants who are unable to attend the event will still be considered.
What to bring:
– Your mobile device to access your USAJOBS account, and
– for fingerprinting.
This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis. Those applicants who are applying earlier in the process will stand a much better chance of being referred for consideration in the selection process.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/09/2025 in this announcement. We are available to assist you during business hours (normally 8:00 a.m. – 4:00 p.m. ET, Monday – Friday). If applying online poses a hardship, please contact us by noon ET on 09/09/2025.
To preview the Application Questionnaire, please click the following link:

  • To begin the application process, click the “Apply Online” button.
  • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
  • To complete, you must click the “Submit Application” button prior to 11:59 PM (ET) on 09/09/2025.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, to go to our Career Information Sessions webpage.

Agency contact information
IRS Kansas City External
Email
Address
TS SC – Accounts Management
1111 Constitution Ave NW
Washington, DC 20224
US

Next steps

To review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  1. Online Application – Questionnaire
  2. Education – See Education Section above
  3. Registration/License (If Applicable) – active, current registration/license
  4. High School Diploma (or equivalent) – If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

NOTE:

  • DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.
  • If you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply

Step 1. Apply to this job announcement.
Apply to the announcement prior to the hiring event. We will qualify you based on the experience listed on your resume. Failure to provide sufficient evidence of your experience on your resume may result in a “not qualified” determination.
Step 2. Attend the hiring event on either September 8th or 9th at:
Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm
During this event, we will be making job offers on-the-spot. Selected candidates will be able to complete several pre-employment steps!
Space is limited. Applicants will be seen on a first-come, first-served basis; those that applied prior to the event will be given priority. The entire process can take about 2-3 hours to complete. Please plan accordingly. If you do not apply prior to the event, you will be asked to do so before entering the event. Applicants who are unable to attend the event will still be considered.
What to bring:
– Your mobile device to access your USAJOBS account, and
– for fingerprinting.
This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis. Those applicants who are applying earlier in the process will stand a much better chance of being referred for consideration in the selection process.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/09/2025 in this announcement. We are available to assist you during business hours (normally 8:00 a.m. – 4:00 p.m. ET, Monday – Friday). If applying online poses a hardship, please contact us by noon ET on 09/09/2025.
To preview the Application Questionnaire, please click the following link:

  • To begin the application process, click the “Apply Online” button.
  • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
  • To complete, you must click the “Submit Application” button prior to 11:59 PM (ET) on 09/09/2025.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, to go to our Career Information Sessions webpage.

Agency contact information
IRS Kansas City External
Email
Address
TS SC – Accounts Management
1111 Constitution Ave NW
Washington, DC 20224
US

Next steps

To review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

 

To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.

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