Content Development Specialist II – 744000050141422 in Colorado Springs, Colorado

Company Description

Ent Credit Union exists to improve the financial quality of life of the people
we serve. This mission drives us every day, but we are more than our
mission. We’re also individuals using our unique abilities to make our
organization, and the communities we serve, better than they were
yesterday. We’re a not-for-profit that puts people above profits and
actively invests in our community. Our rapidly growing team is expanding our
reach to serve more people throughout Colorado. To spread our mission far and
wide, we need people like you. If you’re interested in a paycheck with a
purpose, apply with us today. Our people make the difference, and we truly
believe you are our greatest asset.

Job Description

This position embodies the internal “voice” of Ent regarding all
employee-focused and change management related initiatives. This person’s
primary focus is to create internal communications utilizing Ent’s Internal
Communication Strategy (ICS) for a wide array of enterprise initiatives
(high-level or high-urgency communications, the kick-off of initiatives or
campaigns, changes to existing programs or new programs, etc.) in order
to tell our story, engage our employees as well as keep them up-to-date and
informed. This position provides consistent internal messaging, ensuring
that all assigned communications are communicated on message and in a familiar
format to aid in organizational understanding of new internal developments and

Essential Functions
Plan, Assist, and Develop Internal Communications: Recommend,
develop, and deliver messaging in a variety of mediums that adheres to
Ent’s ICS for a wide variety of topics such as change management initiatives
(general project updates, new policy/procedure etc. ), employee
announcements, and any other related internal communications. Create
internal communication to match the level of the intended internal audience
(general employees to Executive Level only) and collaborate with the
marketing area as needed to ensure consistent tone in communications.
Key Employee Communications: Develop articles, newsletters,
presentations, scripts, and topics of interest regarding key employee
meetings and/or events on various topics. May be directed to initiate
“strategy” emails to begin the conversation with various key employees on
“How do we approach X?” Determine from and understand intent of change
management communications from various key employees and craft concise
communications to indicated levels of employees. Craft various Executive
communications as needed from all areas of the organization for employee only
facing messaging. Collaborate and assist in the production of the employee
newsletters to include identifying themes, topics and key stakeholders,
gathering of content, editing of content and distribution to internal
employees. Collaborate and assist in identifying themes, topics and key
stakeholders, gathering of content, editing of content and distribution of
employee newsletters to internal employees.
Communication Strategic Alignment: Gather data from employee population on
various internal topics and provide findings to key stakeholders. Discuss
communication styles with key employees on how to best deliver messages that
resonate in their groups. Review, recommend, and implement approved
changes to Ent’s ICS general guidelines. Maximize the effectiveness of
internal communication by analyzing and assessing processes and results.
Identify gaps and areas for opportunity as it relates to overall content
development. Report out KPIs for internal communications as it pertains to
email and newsletter consumption. Be the resource/go-to point-of-contact for
other business units and their content needs. Showcase members of leadership
and increase visibility through ongoing articles and other forms of
communication. Inform and engage staff with effective and timely
communication.
Bank Secrecy Act: Rema ns cognizant of and adheres to Ent policies and
procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position
Bachelor’s Degree Business Administration, Marketing, Communication,
Organizational Development, or a similar field of study.
2+ years’ of relevant experience managing employee-focused or
collaboration-focused communications content, plans, and/or channels
including e-channels.

Each year of relevant work experience may be exchanged for a year in a
relevant degree program or vice versa. For example, a requirement of a
bachelor’s degree in accounting and 2+ years of account experience could
be substituted for a high school diploma and 6 years of relevant accounting
work experience or a master’s degree in accounting and 0 years of work
experien

Technical or Specialized Knowledge/Skills:
Open minded problem solver.
Operates with determination and grit.
Mission-driven with community mindset.
An arranger and organizer.
Empathetic, a good listener and seeks to understand others.
Writing and editing skills.
Arranging and coordinating skills.
Verbal & written communication skills.
Ability to manage projects and oversee the implementation of defined
solutions.
Creative thinker.
Collaboration skills.
Organizational coordination skills.
Understanding of the components of common web technology.
Ability to Create/edit video and other multimedia content
Ability to multitask
Able to manage multiple projects concurrently.