Cooling Field Service Engineer
Location: Field Based – Mainly Midlands, South + London
Salary: £40,000 + Over Time + On-CallPurpose of Role
The job holder is responsible for the effective delivery of cooling field service activities across the complete range of refrigeration and air conditioning equipment, particularly in Datacentre environments.Key Responsibilities Technical
Performing assembly/installation on all equipment across the entire product range
Performing start up/commissioning on all equipment across the entire product line on single module and multi-module systems
Performing preventative maintenance and unscheduled maintenance repairs on all equipment across the entire product line on single module and multi-module systems
Carrying out site investigations involving refrigeration and air conditioning analysis, site surveys and customer consultations. These may need to be carried out in conjunction with Sales Personnel, other Senior Engineers and Senior Management
Performing project co-ordination duties, including management of installation, during site implementation
Client Service
Ensuring excellent client service is provided at all times
Working closely with the Service Desk to ensure that cooling activities are delivered effectively and that agreed service levels and quality targets are met
Where required, training clients on the function and operation of their installed equipment
Problem Solving
Investigating and responding to cooling problems (this may require working effectively with other departments (e.g. Projects, Power and Software Delivery)
Where appropriate, liaising with supplier contacts such as Technical Support, Field Service and Platform Engineering to resolve Cooling field service issues
Teamwork
Working closely with colleagues to ensure that excellent customer service is provided at all times, deadlines are met and budgets adhered to
Working effectively with colleagues and other departments to improve service levels, resolve problems and issues, and achieve departmental and Company goals
Administration
Ensuring all reports are completed accurately and fully within the relevant timescales
Ensuring that failed parts are properly labelled and returned
Other
Identifying areas for improvement within own department and Company as a whole and taking responsibility for driving through these improvements
Attending appropriate internal meetings, as required
Performing any other duties as may reasonably be required
Education/Qualifications
A recognised qualification in both refrigeration and air conditioning (e.g. City & Guilds)
Ideally FGas Qualified
Experience
Extensive experience of a Cooling field based role
Experience of working with both chilled water refrigeration and air conditioning units
Experience of working within the service sector
Experience in providing refrigeration and air conditioning solutions within a data centre environment preferred
Key Skills/Knowledge
Excellent client management skills
Good working knowledge of mechanical/refrigeration component and air conditioning theory and practices
Good technical knowledge of electricity
Extensive knowledge of HVAC controllers
Able to resolve common refrigeration and air conditioning issues
Good people skills
Good communication skills
Good team skills – must be able to work closely with colleagues and other departments to ensure overall objectives are achieved
Able to work independently, when required
Able to multi task – i.e. handle several projects simultaneously
Able to withstand pressure
Able to define problems, collect data, establish facts and draw valid conclusions
Good level of computer literacy (MS Office applications etc)
Able to read, analyse and interpret business procedures, scientific and technical information, technical procedures and government regulations
Able to drive
Must be able to stand, walk and sit for extended periods of time
Able to lift and move objects in excess of 30Kgs on a regular basis
Personal Attributes
Client focussed
Positive attitude
Self-motivated
Results orientated
Takes responsibility
Responds positively to change
Resilient and determined
Self starter
Self confident
Takes responsibility for own development
Other
Able to work unsociable hours (i.e. early mornings, evenings, nights and weekends)
Prepared to travel extensively within the UK (and overseas when required) and stay away from home, when necessary
Must be in possession of a valid driving licence
Must be willing to operate within Company guidelines
Expected salary
£30000 per year
Location
England
Job date
Sun, 01 Dec 2024 06:35:49 GMT
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