Coordinator, Mobile for Development

12 month contract

What the hiring manager says

This role is a key support function, essential for driving the team’s operational efficiency and project success. The Coordinator will be responsible for managing administrative tasks, coordinating meetings and events, and supporting project delivery across various initiatives that leverage mobile technology for social impact. The ideal candidate will be highly organized, detail-oriented, and proactive, with excellent communication skills and a passion for global development. This role offers the opportunity to work in a collaborative, mission-driven environment, contributing to impactful projects that improve lives through innovative mobile solutions.

Sarah T. Hassan, Senior Business Manager, M4D

About the Team

GSMA Mobile for Development brings together our mobile operator members, the wider mobile industry and the development community to drive commercial mobile services for underserved people in emerging markets. We identify opportunities for social, economic and environmental impact and stimulate the development of scalable, life-enhancing mobile services. More information on http://www.gsma.com/mobilefordevelopment 

About the Role

Event Support

• Fully support the delivery of M4D content at flagship GSMA events.
• Maintain data in Salesforce (training provided if needed).
• Generate event reports using Excel.
• Collaborate with internal teams to handle invitations and distribute codes.
• Manage event registration for stakeholders.

Administrative and Operational Support

• Organise calendars and schedule meetings for the M4D team and stakeholders.
• Provide operational support to the M4D Senior Business Manager as required.
• Ensure accurate and timely updates in Salesforce to support event-related and team operations.

Internal Information Sharing and Communications

• Work closely with internal teams to gather, organize, and share key information about M4D’s programmes, activities, and achievements.
• Develop and maintain internal communication channels to ensure team members are informed and aligned with ongoing initiatives.

Cross-functional Collaboration

• Liaise across GSMA departments to identify opportunities to enhance M4D’s visibility and profile.
• Work collaboratively with teams such as Marketing, Government Affairs, and Events to align messaging and amplify M4D’s contributions to GSMA’s broader mission.
• Identify and share potential cross-departmental synergies that can support M4D’s goals.
• Support the coordination of internal presentations, workshops, and knowledge-sharing sessions to highlight M4D’s work and impact.

About You

• You will have some experience in event and project management
• You are and be adept at developing and managing relationships with various internal and external stakeholders, ensuring everyone is kept aware of relevant developments and consulted where needed.
• Your ability to navigate and manage these relationships will be crucial to the success of the programme.
• You will have a proven track record of working across diverse stakeholders and facilitating results-based partnerships that deliver commercial and social impact
• You will be naturally curious, able to think beyond business-as-usual scenarios, and your passion for leveraging digital solutions to tackle humanitarian challenges will drive your success in this role.
• You will be fluent and have compelling written and oral communication skills in English. Knowledge of another language will be a significant asset in this role.
• Excellent communication skills are essential, as you will need to express complex technical or commercial issues in plain language, contribute to research and blogs and represent GSMA in multiple stages.

Capabilities

• Knowledge of Salesforce is preferred
• Strong proficiency in MS Office, particularly Excel, Word, and PowerPoint, is required.
• Previous experience or a strong interest in event coordination and internal communications.
• Excellent organizational and multitasking skills, with the ability to meet tight deadlines.
• A proactive, self-motivated attitude with the ability to work independently and collaboratively across teams.
• Exceptional communication skills, both written and verbal, with fluency in English.
• Ability to engage confidently with internal stakeholders at all levels and external partners.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

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