Coordinator of Guest Services & Training

Coordinator of Guest Services & Training

WPU Building Management & Nordy’s Place – Pennsylvania-Pittsburgh – (24007024)

The Student Union serves as the hub for campus life at Pitt, providing a vibrant, inclusive environment where students can relax, socialize, and participate in a wide range of extracurricular activities. The union manages key facilities, including the Nordy’s and After-Hours spaces, which are dedicated to fostering student engagement through late-night programming, entertainment, and snack options. These spaces are vital to creating a safe and welcoming atmosphere for students after traditional campus hours, offering everything from casual study areas to live events.

Our department is committed to enhancing the student experience by promoting leadership, social responsibility, and community building. We work closely with student organizations, campus departments, and external partners to create programs and services that meet the diverse needs of our student body. The Student Union team prides itself on providing exceptional customer service, ensuring that the union remains a dynamic, student-centered space.

Job Summary

Coordinates enrichment programs for students. Advises on, implements and facilitates student programs. Assists in policy and procedure development. Ensures adherence to regulations, guidelines, and curriculum standards. Coordinates and distributes support materials to promote enrichment programs. Assists with implementing training and development programs.

Essential Functions The Guest Services & Training Coordinator is a crucial member of the Student Unions team, responsible for organizing and managing events, ensuring legal and safety compliance, overseeing staff management, maintaining contracts, and developing training programs for student staff. This role requires a dynamic individual with excellent organizational and communication skills, capable of providing exceptional customer service and fostering a collaborative environment.

Physical Effort This position primarily involves some sedentary work in an office environment. However, the role is call for walking or standing, moving through the facility, checking on staff etc. The incumbent must be able to lift and carry items weighing up to 20 pounds, such as office supplies, small equipment, and documents. The role does not typically involve strenuous physical activity.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category Full-time regular

Job Classification Staff.Student Program Coordinator

Job Family Academic & Student Services

Job Sub-Family Student Services

Campus Pittsburgh

Minimum Education Level Required Bachelor’s Degree

Minimum Years of Experience Required 2

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule Monday – Friday, 8:30 a.m. – 5:00 p.m.

Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range $41,000 – $44,968

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents Resume, Cover Letter

Optional Documents Not Applicable

Read Full Description