Core Operations Specialist

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<div class="isg-job-description“>Job Overview

Provide data center operational support for daily, weekly, monthly, quarterly and yearly processing tasks. This includes support of the bank’s core processing systems in compliance with state and federal regulation and company policies and established Standard Operating Procedures (SOPs).

Principal Accountabilities

Responsible for processing transactions from multiple sources through the core systems based on pre-defined schedules. This also includes supporting the operational teams with various requests throughout the day. Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications. Accountable for adherence to compliance standards including Bank Secrecy Act (BSA), as well as quality and timeliness of service. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank’s commitment to the communities we serve through involvement in local organizations and events.

Duties

• Monitor the operation of bank’s core systems and the various core subsystems and applications that interface with it to insure proper function and availability to customers and advisors.
• Run, monitor and balance batch processing and file transmissions within the core system according to established schedules. Ensure all issues are handled per procedures.
• Perform daily transactional processing from/to our various trading partners.
• Prepare and communicate daily notifications of system status and open issues to management.
• Perform problem analysis of daily issues that arise and provide pertinent solutions to analysts and/or management.
• Communicate with key vendors and establish cases for issues arising from daily processing. Relay critical information to management and analysts to assist in troubleshooting issues.
• Interface and assist analysts with projects requiring off hour data center support.
• Perform daily tape backups and verification.
• Maintain operational logs as required.
• Print and distribute various reports generated by nightly process, and as requested by advisors on-demand.
• Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions appropriate IT personnel as appropriate.
• Cross train with the HelpDesk team and participate in day-to-day network operations, administration and documentation.
• Report suspicious transactions or unusual occurrences to supervisor.
• Conduct and document periodic risk reviews and run reports as needed
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.
• Other duties as assigned.

Qualifications & Skills

• High School diploma or equivalent and 2 years’ experience with banking systems required.
• Must be able to work independently, exhibit strong troubleshooting skills and desire/ability to learn new technologies and skills.
• Strong written and verbal communication skills, good documentation skills and ability to clearly articulate thoughts and ideas.
• Proficient with MS Office applications.
• Excellent customer service and team-oriented outlook in a fast-paced environment.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
• Ability to perform complex mathematical computations using various business machines and/or computers.

Core Competencies

Attention to Detail	Adaptability and Flexibility
Results Focus	Accountability
Customer Focus	Creative and Innovative Thinking

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Physical Demand:	Percentage of Time:
Communicate with customers, advisors and managers regarding banking transactions and issues. Able to articulate clear and accurate information with others.	90-100%
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility.	90-100%
Able to grasp, move and sort forms and papers.	90-100%
Constantly operate a computer and other office machinery such as calculator, scanner, printer and telephone.	90-100%
Able to remain stationary at a desk for long periods of time.	75-100%
Regularly move about the office to access file cabinets, storage drawers and various office equipment	75-100%
Occasionally position self to reach heights between floor and 6′	<25%</p>
Ability to lift and carryover up to 50 pounds to move typical office and desktop computer equipment.	10%

Horizon Bank is a proud Equal Opportunity Employer jobs-near-me.org Disability jobs-near-me.org Veteran Employer.

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Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Horizon, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, ancestry, disability status, protected veteran status, genetic history, pregnancy, or any other protected characteristic as established by law.

 

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