Corporate Operations Director – Product Adoption

The Corporate Operations Director will work closely with the SaaS Adoption experience Leader to coordinate and manage the overall SaaS Adoption Program, driving clarity, alignment, and execution excellence across teams. This role is ideal for someone with strong program management skills and a collaborative mindset. This person bridges the gap between high-level vision and operational execution, ensuring program objectives are translated into actionable plans, and those plans are executed. Deep expertise within SaaS environments and customer engagement and / or product management practices is essential. Success in this role requires comfort navigating ambiguity and a fast pace of change, maintaining focus, structure, and composure while adapting to evolving business needs.

A Day in the Life Typically Includes:

• Drive clarity on vision, priorities, and outcomes ensuring alignment to SaaS adoption goals.
• Support the SaaS Adoption Experience Leader in planning, organizing, and tracking program activities across multiple workstreams, including product intelligence, scaled adoption, value measurement, etc.
• Develop and maintain program documentation, including project plans, roadmaps, and deliverables to ensure successful execution of adoption program.
• Design, orchestrate, and facilitate cross-functional collaboration and communication among teams such as Product, Customer Success, Enablement, and Analytics.
• Coordinate program teams and build collaborative relationships with key stakeholders, including execuImplement and monitor program controls to ensure reliability, scalability, and quality of SaaS adoption initiatives.
• Support knowledge sharing and team coordination to strengthen execution discipline and collaboration across teams, and especially to ensure alignment, dependencies, and risks across other corporate priorities.

Basic Qualifications:

• Experience in program & project management, program governance focused on SaaS customer engagement and solution adoption.
• Experience communicating, presenting, and influencing; able to engage and align stakeholders, including senior leaders, without direct supervisory authority.
• Experience developing and interpreting enterprise SaaS business models, customer value drivers, and how cross-functional teams collaborate to deliver business outcomes
• Experience in project management and change management methodologies and tools (ClickUp, Microsoft Suite, etc.).
• Experience coordinating cross-functional teams and managing stakeholder relationships.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
• Travel <25%</li>

Preferred Qualifications:

• Experience supporting customer-facing programs or initiatives.
• Experience working with customer success methodologies and user adoption strategies.
• Experience with digital automation, analytics, or enterprise software environments.
• Experience with product management, SaaS operations, or technical program management.
• Familiarity with Infor’s operating model.

Location: Atlanta, GA or Dallas, TX (Hybrid – in office 3 days/week)

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