Counter Clerk – Bilingual (English – French)

Parlez-vous français? Bring your front-line, client-driven customer service skills to this front-line, bilingual role with the Office the Public Guardian and Trustee!

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

• provide receptionist services, in both French and English, for a Regional Office of the Public Guardian and Trustee
• provide program-related clerical and administrative support services to staff of the Regional Office
• provide effective front-line customer service to a diverse group of clients, the general public and various stakeholders

How do I qualify?

Mandatory:

• you are proficient in English as well as in oral French at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service, Interpersonal and Communication Skills:

• you have demonstrated customer service and interpersonal skills to provide front-line service and good telephone manner in order to perform receptionist functions and provide factual information
• you have demonstrated oral and written communication skills to respond to inquiries, provide information to clients and develop reports
• you are able to demonstrate tact and sensitivity to communicate with clients

Organizational and Prioritization Skills:

• you can work in a fast paced, high volume environment in both telephone and face-to-face situations

Technical Skills:

• you have demonstrated knowledge of general office procedures to facilitate the administrative operations of an office
• you are proficient with common office software such as Word, Excel, PowerPoint, Outlook and databases (e.g. PGTED) to type and access information

Additional Information:

Address:

• 1 Bilingual English/French Temporary, duration up to 12 months, 80 Dundas St, London, West Region, Criminal Record Check, Credit History Check

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Thursday, August 22, 2024

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
• Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
• A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-AG-218333/24

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, September 6, 2024 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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