Credit Collection Specialist 1 – Crown Credit

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Purpose and Objectives:

Responsible for collection activities for assigned customer accounts to ensure they are kept current. Involves effectively communicating with Lessees, management, branch/dealers, and legal representatives in relation to Lessees. Maintain current collection and follow-up notes on all assigned accounts. Escalate unpaid invoices or issues in a timely manner to the Lessee or appropriate manager and/or internal company resource to facilitate the resolution. Monitor open accounts receivables on a daily basis utilizing various reports. Develop relationships with key customer accounts payable contacts.This position reports to the Crown Credit Collections Supervisor 

Job Responsibilities:

• Customer Collection Activities – Maintain regular communications with customers to assure that assigned accounts are kept in a current status. Maintain documentation of collection efforts performed through the comments area of Leaseworks. Track current customer contact information as reference for future customer communications. Follow up in a timely manner on all past due invoices and notify Crown branches and dealers of any credit concerns. Escalate and issue default letters to the Lessee in addition to communicating them to the branches and dealers as well as management. Show empathy and willingness to come up with payment plans to meet the customers’ needs. Gather pertinent information on accounts, including bankruptcies, to be turned over to legal or a collection agency, including any adjustments to bad debt.
• Update Miscellaneous Lease Items – Revise invoices to accommodate specific customer requests. Enter invoices into payment portals, update ACH information, process check by phone and credit card payments. Update billing groups and billing address changes. For any leases requiring purchase orders, contact Lessee for updates and revisions and apply changes and provide revised invoices.
• Reporting – Create aging reports, collaborate with and report to banks on Lessee’s aging over 60 days old, and follow up on skipped invoice and new booking reports.
• Customer Service – Listen to the Lessee’s and provide solution-based services such as providing consolidated invoices which address their needs. Communicate with US Lease Returns on buyouts, lease returns and repossessions. Develop strong relationships with key customers.
• Miscellaneous – Handle special projects and perform other tasks as assigned including, but not limited to, generating reconciliations.

Minimum Qualifications:

• Less than 2 years related experience
• Associate degree (Accounting or related field)

Non-degree considered if 6 years equivalent years of experience along with a high school diploma or GED

Preferred Qualifications:

• Attention to detail and ability to work independently with appropriate guidance.
• Analytical and objective decision-making skills.
• Good communication skills and problem-solving capabilities.
• Good computer skills and ability to work in a team environment.
• Ability to multitask and work in fast-paced environment.
• Occasional travel to branches and customers may be required.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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