Credit & Collections Specialist – Concord, NC

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We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following:

Job Duties:

• Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management.
• Interact with customers through direct collection call contact and emails for resolution of past due A/R.
• Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal.
• Work with Sales and Sales Management on collection and deduction issues.
• Work closely with AR specialists to provide support for proper Application of payments.
• Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation.
• Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.
• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
• Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures.
• Work closely with the Credit Manager as needed with daily tasks and responsibilities.
• Perform other duties as assigned.

• Two-year degree (concentration in accounting or business management) preferred.
• Minimum of 3 years’ experience in a high-volume AR department managing collections for customers of various sizes.
• Excellent computer skills including ability to learn new computer software & systems.
• Detail-oriented with strong analytical skills.
• Ability to problem solve and troubleshoot through customer issues.
• Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required.
• Knowledge of Microsoft products including Excel, Word, and Outlook.
• NetSuite/Oracle preferred with the aptitude for systems automation and integration.
• Works well with others as teamwork is essential for success.

Equal Opportunity Employer / Vets / Disabled