Credit Hire Supervisor

Job title:

Company

Michael Page

Job description

An exciting opportunity for a motivated Credit Hire Supervisor to join our client’s highly regarded team.As a Credit Hire Supervisor your duties will include:

Triaging and allocating volume Credit Hire cases and monitoring caseloads regularly, ensuring where possible that each team member has the optimum number and type of cases at all times.
Complete client file reviews to monitor adherence to SLA’s and internal performance standards, on a quarterly and ad hoc basis.
Review and provide guidance on and approve strategies on volume Credit Hire cases.
Manage the team’s monthly MI and billing submissions, ensuring they are accurate and on time.
Lead and motivate your team to ensure the firm achieves compliance to client audit requirements and to ensure we are performing well compared to the rest of the client’s legal panel.
Maintain a small caseload of your own to the highest standards and meet or exceed your personal financial targets.

Great opportunity to work in a supervisory role Competitive salary and packageA successful Credit Hire Supervisor should have:

Credit Hire experience at Senior Litigation Executive level, preferably with some supervision/mentoring experience.
3-5 years experience is preferrable.
Strong liability experience, ability to make a decision early on with regard for economics and treating customer fairly.
Experience of dealing with strict SLAs and quality assurance requirements.
Detailed knowledge of fast track, small claims track and stage 3.
Costs knowledge and experience.
Strong organisation skills and ability to multitask.
Ability to respond effectively to client’s demands on performance and MI.
Experience of MS Office, Case management systems, 3E (preferable).

Please note the level of experience identified above is a guide only and does not preclude candidates with more or less experience from applying.Our client is an award winning international law firm with offices in Manchester. They are looking for a Credit Hire Supervisor who will have day to day supervisory responsibility for the Volume Credit Hire team while also retaining a small caseload. Previous experience working in a similar role is required.The purpose of this role is to lead, motivate and develop a team of Volume Credit Hire fee earners. The jobholder will report on team performance and provide feedback, identifying improvement areas and helping to develop a culture of continuous improvement. Working with the Credit Hire team’s Partner, they will be responsible for maintaining a profitable, smooth-running, and efficient team.