Crime Victim Advocate Credentialing Coordinator

We are looking for someone to join our team who has a passion for strengthening the field of crime victim assistance in Missouri. The individual selected for this position will coordinate the development and daily operations of the statewide Crime Victim Advocate Credentialing Program. This position provides an opportunity to support crime victim advocates in reaching their career goals and aspirations through education, training, and field experience.

This position is responsible for overseeing the day-to-day operations of the Crime Victim Advocate Credentialing Program (CVACP), including managing user access, creating and uploading training content, tracking learner progress, generating reports, and providing technical support to ensure smooth delivery of online learning programs across the advocacy network; collaborate with subject matter experts to identify training needs and implement effective learning solutions within the CVACP.

Duties Include:

• Support and collaborate with crime victim advocates and subject matter experts in the ongoing development of resources and tools designed to assist crime victims, their families, crime victim advocates and other service agencies.
• Assist the OVC in the development, planning, logistics and facilitation of the Missouri Crime Victim Services Academy and DPS-OVC Crime Victims’ Rights activities.
• Maintain the online learning management system and provide end-user support.
• Facilitate and coordinate meetings of the Crime Victim Advocate Credentialing Board.
• Develop training, tools and materials and methods to evaluate the effectiveness of the program.
• Develop and execute marketing strategies to promote the program and training initiatives.

Knowledge, Skills, and Abilities:

• Knowledge working with learning management systems and/or programs.
• Knowledge of web-based applications, including development and light programming.
• Proficiency with Microsoft Office 365 applications.
• Ability to positively interact with a variety of people, individual advocates, victim assistance agencies, law enforcement, and others involved in the delivery of crime victim services and assistance.
• Must possess excellent verbal and written communication skills and close attention to detail to include proper and effective use of grammar, punctuation, and sentence structure.
• Ability to communicate well with individuals having varying levels of knowledge and backgrounds.
• Ability to handle restricted and confidential information in a professional manner and maintain the information as such.
• Ability to work on many tasks simultaneously while maintaining good organizational skills.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university
• 2-4 years of relevant experience in Project Coordination/Support; or technical and/or professional experience in learning management programs

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

DPS.HumanResources@dps.mo.gov

The Missouri Department of Public Safety is an equal opportunity employer. We value diversity and are committed to creating a positive working environment for all employees. Those with limited English proficiency or who need auxiliary aids or other services, can contact DPS.HumanResources@dps.mo.gov. For Relay Missouri, please dial 711. For TTY/TDD, please dial.800-735-2966.

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