Customer Account Manager – Aerospace

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• Process incoming purchase orders; coordinate with production planning and departmental managers.
• Act as a primary point of contact for customers regarding delivery schedules, order adjustments, complaints, and repair logistics.
• Lead contract review processes and communicate requirements across internal departments.
• Interface with customer portals and internal shipping teams to fulfill delivery expectations.
• Prepare quotations for new and existing products, warranty clarifications, repair reports, and related sales documentation.
• Utilize Microsoft Office Suite, with particular focus on intermediate Excel functions (VLOOKUPs, Pivot Tables, Macros). 
• Navigate competing priorities in a dynamic aerospace environment by coordinating with cross-functional teams and aligning efforts with program objectives, regulatory standards, and customer requirements. 
• Engage in training sessions and professional development activities assigned to maintain up-to-date knowledge and skills.
• Must be able to travel both international and domestic up to 10%

Qualifications & experience

• BA or BS degree in Business Administration or related discipline preferred, or relevant work experience. 
• 3+ years of experience in customer service, sales or contract administration, preferably within regulated industries such as aerospace or automotive. 
• Experienced in managing customer relationships across sales and administrative functions, with preferred proficiency in ERP systems and client portal usage to streamline communication and workflow efficiency. 
• Proficient in Microsoft Word, PowerPoint, and Excel; familiarity with Excel functions such as VLOOKUPs and Pivot Tables preferred.
• Willingness to grow within the organization and take on professional development opportunities.

Work Environment & Physical Demands

• Typical office environment, with controlled temperatures.  
• May be exposed to routine noise from manufacturing plant floor.  
• Must be able to push, pull, and lift at least 15 lbs., unaided.  
• Must be able to sit, stand, reach, bend, and grasp equipment, tools, or inventory.   
• Must be able to wear required Personal Protective Equipment (PPE) as necessary when working in areas on the manufacturing plant floor 

What do we offer:

• Competitive compensation.  
• Generous paid time off, including 12 paid holidays. 
• 401K, Medical, Dental, Vision benefits effective on 1st of the month after hire date. 
• Company provided Life and Disability Insurance.
• Tuition assistance program.

If you’re interested, please apply at https://harcosemco.com/careers/
 

 
HarcoSemco provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, pregnancy, or any other characteristic protected by state, federal, or local law. HarcoSemco takes affirmative action to ensure that applicants and employees are treated fairly without regard to any protected characteristics. Discrimination of any type will not be tolerated.