Customer Account Representative- 4816

• This position is onsite for the training period which is approximately 4-weeks and then it allows the ability to work remotely.

Named among “The World’s Most Admired Companies” by Fortune Magazine

Named among “America’s 100 Most Trustworthy Companies” by Forbes magazine Named among “Great Places to Work” by Becker’s Hospital Review

• Tremendous Career Opportunity with high earning potential!
• Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment.
• 401K program (Discretionary matching funds available)
• Wellness programs
• Employee Assistance Program
• Referral Program
• Paid Training!
• Generous Personal time off
• Eight Paid Holidays per year

POSITION SUMMARY:

The Customer Account Representative is responsible for communicating with and collecting payment from healthcare patients.

ESSENTIAL RESPONSIBILITIES:

• Using an automated dialer, contact patients to obtain payment for past-due balances.
• Using Customer Service Focused Sales Technique, Negotiate payments and payment plans.
• Assist patients with questions.
• Work with patients to explain charges.
• Intake new insurance information for billing

OTHER RESPONSIBILITIES:

Through paid, in-house training programs, master knowledge of:

• FDCPA
• Collection and communication techniques
• Medical billing knowledge

Job Requirements:

POSITION REQUIREMENTS:

Skills

• Consumer collection experience in a call center environment is a plus.
• Must have excellent communication skills.
• Required Schedule: Monday through Friday 8-5 pm EST
• Must be professional and business savvy.
• Must exhibit excellent attendance, be responsible & dedicated.
• Hard work can yield significant, career level income for motivated individuals.
• Bi-lingual Spanish speaking is a plus.

Education

• High school diploma or equivalent

Experience

Ideal candidates should have experience in one or more of the following areas:

• Medical Collections
• Call Center Environment
• High volume, consumer focused sales
• Customer Service-related fields

WORKING CONDITIONS:

Hours and Location: Once account representatives are fully trained, they will transition to a work from home environment where supervision and assistance is remote and continuous.

Current Hours of Operation: The current hours of operation are from 8AM to 5PM. Some weekend or evening hours may be required as needed in the future.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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