Customer Business Manager – Philadelphia, PA

JOB SUMMARY

The major objective for this position is to increase sales (indirect and direct) in your assigned territory through growing existing customer accounts along with a large focus on increasing our current business partnerships as well as creating new business relationships at accounts in your assigned territory covering the PA/NY/NJ area.

Your goal is to take ICC, its franchised lines and services deeper into the accounts and be the indispensable and trusted go-to resource for supply chain and engineering.

A strong predictor of success for a Customer Business Manager is the ability to build relationships. You are the quarterback as you collaborate with the inside support team and other key departments to build solid relationships with our customers and suppliers built on ICC’s performance, trust, and innovation. Utilize all the resources, services and personnel that are at your disposal to make you and ICC indispensable to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

• Before you start the journey, it’s important that you have the roadmap. Within the first 2 weeks, take the initiative to meet with your branch leadership to understand the Company vision, key Company objectives and most important your individual objectives & expectations. Set up systems to measure your progress toward meeting or exceeding your objectives each month.

• Within the first 30 days… With the support of your Branch Manager, learn the ICC system and the sales tools you will be using on a daily basis to help organize, track, and follow up your sales activities. During this time, also with the assistance of your Branch Manager, you will proactively introduce yourself to your top 10 — 20 accounts and also your top 5 supplier reps in person.

• Within the first 60 days… With the support of your Branch Manager, you will meet with the remainder of your supplier reps and account base in person. Meet with your inside sales team to review your top 20 accounts and discuss engagement & opportunities. By this time, you should also be comfortable with the CRM and sales tools. You should start loading New Opportunities that you are creating via New Designs and New Quotes into Opportunity/Design Tool on a daily basis.

• Within 90 days… You will meet with your Branch Manager where the two of you will strategically plan your coverage of the territory by ranking your accounts (A, B or C). All assigned training modules should be completed by this time. Also, you should be scheduling regular meetings with your supplier reps to discuss business opportunities, sharing account information, and developing strategies to pursue opportunities. You should have identified a minimum of $150,000 in new Opportunities.

• Within the first 6 months… You should have accomplished a minimum of three supplier training events. By this time, you should be comfortable explaining weekly what you are creating, the outcome of assigned sales leads and updates on specific activities discussed as critical to your success with ICC. Also, you should have ten active new design opportunities. Through your regular rep meetings, you should have identified $300,000 in new business that ICC doesn’t currently enjoy (existing or new customers)