Customer Care Representative (Logistics)

Do you want to contribute to the future of healthcare? Siemens Healthineers are looking for a Logistics Coordinator to join our Customer Care Centre (CCC). Based at our headquarters in Frimley, Surrey, the role will operate and monitor Country Logistical activities within Customer Services to include supporting the process of the order and return of spare parts, the administration of third party suppliers, warehousing and calibration processes, and record maintenance within the department’s data management systems.

Siemens Healthineers are one of the world’s largest suppliers to the healthcare industry and a pioneer in affordable and personalised healthcare. Our customer support differentiates Siemens Healthineers from the competition and this high standard and quality must be achieved through developing strong relationships and delivering a high quality of service.

We embrace and encourage different viewpoints, backgrounds, experiences and expertise. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive. Find out more here.

Responsibilities:

• Provide administrative support for country logistical activities.
• Support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements
• Tasks relating to 3rd party logistics & warehousing including the booking of dispatches and returns, and inventory maintenance.
• The raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the Country Logistics operation.
• Asset creation and other administrative tasks performed in the maintenance of the DX Siebel system.
• Administration of invoices for payment relating to Country Logistics operations.
• Administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.

Skills & Experience:

• Strong organisational skills with the ability to plan and prioritise workload
• Ability to communicate confidently with all stakeholders across all levels
• The ability to take ownership and accountability for day to day responsibilities
• Ability to work as part of a team and establish good working relationships with colleagues and customers
• A strong customer focus with the ability to understand the customer’s requirements
• To contribute to continuous improvement in current work practices and
• A passion and interest for working in healthcare
• Proficient with Microsoft Office and preferably experience of using SAP / Siebel

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work’. We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, including our continued response to COVID-19, please explore our website.

Benefits:

• A competitive salary
• Generous pension contributions
• 26 days holiday
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

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