Customer Care Specialist

Customer Care Specialist

VoIP Supply, a Sangoma Company

VoIP Supply, a Sangoma company, seeks a dedicated customer-focused Customer Care Specialist to join our team. The Customer Care Specialist will be responsible for providing top-tier support to our customers, ensuring their needs are met promptly and effectively. This role requires exceptional communication skills and a commitment to delivering excellent customer service. The Customer Care Specialist will assist customers with inquiries, troubleshoot issues, and ensure overall customer satisfaction.

Your Role:

• Provide timely and accurate information to customers regarding products and services.
• Coordinate any technical issues related to VoIP technology to the appropriate team.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with the sales and technical teams to address customer needs.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Educate customers on product features and best practices for optimal use.
• Answer inbound customer experience calls and chats.
• Provide information and or quick issue resolution.
• Answer inbound customer experience emails.
• Provide information and or quick issue resolution.
• Assist sales representatives with customer experience-related issues.
• Provide information and or quick resolution.
• Work with other customer experience associates to call each customer to confirm orders and deliver tracking and invoice information.
• Assist in processing incoming returns from customers and process RTV’s
• Help facilitate technical support requests to vendors/distributors.
• Other tasks as assigned by management discretion.

Your Background:

• At least two years of experience in customer service. 
• Prior experience with the VOIP industry is helpful.
• Strong written and verbal skills
• Strong Gsuite skills
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Experience in handling customer inquiries and resolving issues efficiently.
• A commitment to delivering high-quality customer service.
• Previous experience in a similar role is preferred.

What We Offer:

• Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.
• Matching 401K program – 100% match on 4%.
• Flexible Time Off & Company Holidays.
• Entrepreneurial work environment partnered with high-growth career opportunities.
• Compensation is $19 to $22 an hour based on experience and background.

Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?

Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.

Sangoma is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. 

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