Customer Care Technology Summer Internship

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The program is designed to provide students with real world experience by developing strong functional and technical expertise, deepening business acumen, and introducing strategic exposure to go-to-market initiatives. Through challenging hands-on assignments, participants engage with diverse teams across our Global Customer Care organization and broader business units. Over the course of 10 weeks, associates will contribute to impactful projects and workstreams that support Customer Care, IT, Marketing, Training, and elements of our go-to-market strategy, gaining insight into how cross-functional collaboration drives customer engagement and business growth.

• Troubleshoot basic Esker Admin support issues, including access remediation and user profile setup across appropriate environments
• Gain foundational knowledge of REST API principles and explore how this technology seamlessly integrates across our complex, multi-layered systems architecture, enabling enhanced connectivity and increased productivity
• Create, track, and report customer service cases in Salesforce, while supporting automated workflows to enhance customer experience
• Assist in configuring and optimizing case automation and routing profiles to ensure efficient ticket distribution to appropriate teams or individuals
• Support integration and performance monitoring of Voice Amazon Web Services technologies within the customer service ecosystem to drive scalability and automation
• Collaborate on ERP configuration tasks and documentation to support operational readiness and system alignment
• Take ownership of submitted IT tickets, ensuring timely follow-through and resolution
• Partner with Analysts to identify and resolve reporting issues in Power BI, implement corrections, and contribute to continuous reporting improvements
• Participate in cross-functional collaboration to understand team priorities and contribute to aligned, actionable solutions

• Currently enrolled in a Bachelor’s degree program with a Business Administration, Computer Science, Marketing or related major
• GPA of 3.2 or higher
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Ability to take direction well and work independently
• Passion for creating a work culture where everyone thrives
• Self-starter and idea generator
• Desire to learn and contribute
• Ability to work on cross functional teams
• Proven capability to manage multiple priorities and handle yourself professionally
• Previous experience with customer service or project management is a plus

Experience with Power BI is a plus

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online Application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (“Regal Rexnord”) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled

 

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