Customer Completion Executive

education and experience Requirements

Bachelor’s Degree in a related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years relevant aviation experience preferably in aircraft completions or program management.

position Purpose:

Serve as outfitting definition process team leader for new aircraft projects, working directly with customers to gain understanding of their specific mission requirements and preferences. Translate that information into a complete, comprehensive and contractually binding Completion Package consistent with the Outfitting Definition Process, the Aircraft Sales Agreement and product offerings. Collaborates with Completion & Delivery Associate as customer advocate/representative working together as a team for all matters related to the Completions outfitting and delivery of the new aircraft.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Lead customers through the outfitting definition process to minimize delivery exceptions and maintain schedule while ensuring the flawless customer experience.
2. Present and explain the essential steps within the outfitting definition process to owners (L1) or their delegates establishing key milestones and requirements for timely customer response.
3. Translate mission requirements and outfitting preferences into a Completion Package consistent with product offerings, regulatory requirements, and in a manner maximizing retention of standardized content.
4. Initiate and monitor preparation of the Completion Package to be used as the basis for engineering, constructing and delivering the completed aircraft ensuring contractual integrity.
5. Present to the owner (L1) an accurate Completion Package which establishes the floor plan, reflects mission requirements and customer’s outfitting preferences while accounting for overall constraints inherent in aircraft interior design (space, weight, and regulatory).
6. Collaborate with finance department to develop accurate, timely quotations and pricing.
7. Document communication that supports the final Completion Approval Package.
8. Execute signature approval of the Completion Package in accordance with the established project timeline.
9. Conduct internal Completion Package reviews to include Preliminary Design Review, Engineering Design Review and Project Review.
10. Communicate the content of the approved Completion Package to other departments ensuring that each department is aware of the work scope, schedule, design and other contractual requirements.
11. Attend and participate in Completions Operations status meetings.
12. Monitor aircraft completion to ensure fidelity of the finished product to the approved Completion Package.
13. Support C&D Associate during customer inspection and aircraft acceptance phase.
14. Responsible for completion specification changes through the Work Change Request (WCR) process.

Additional Functions:

1. Provides direction on resolving aircraft anomalies, damage or schedule impacts with customer and appropriate company management. .

Perform other duties as assigned.

Other Requirements:

1. Excellent computer skills in Excel, Word, and presentation applications.
2. Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems and outfitting options.
3. Current working knowledge of applicable FAA, EASA, CAAC and other civil aviation authority regulations and certification requirements and familiarity with international certification requirements as applicable to aircraft outfitting.
4. Broad knowledge of company product line and aircraft systems.
5. Must be willing and able to travel extensively worldwide as required. and on short notice. Must be willing to support customer needs during and after normal working hours.

This job requires one to be able to read, write, speak, and understand the English language.