Customer Experience Specialist

Job Description

As a Customer Experience Specialist here at Honeywell, you will play a vital role in providing contract support to ensure the smooth operation of our business processes.

You will report directly to the Business Support Leader and you’ll be based in Leicester office on a Hybrid work schedule.

In this role, you will impact the efficiency of our operations by managing administrative tasks which will contribute to the successful execution of projects and client satisfaction.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

Key responsibilities:

• Administrative Oversight: Manage administrative operations for a key client, including PPM scheduling, job completion tracking, and accurate invoicing.
• Subcontractor Management: Handle subcontractor engagements by sourcing quotes, scheduling, and raising purchase orders in line with SLAs.
• Compliance and Documentation: Administer airport pass applications for engineering personnel and assist clients with onboarding, ensuring compliance and system setup.
• Customer and Contract Management: Facilitate client interactions for securing purchase orders, support service contract renewals, and coordinate service bookings and amendments.
• Collaboration and Communication: Collaborate with internal teams for process efficiencies, respond to customer inquiries, and manage cross-functional alignment for support activities.

Qualifications

Key skills and qualifications

• Relevant experience in Business Administration
• Ability to work collaboratively in a team environment and manage multiple tasks effectively
• Excellent communication and attention to detail skills
• Exceptional analytical skills with the ability to propose process improvements
• Highly organized and a self-motivator

Our offer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

About Us

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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