Customer Financial Services Senior Representative (On-site)

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

Job Summary

The Customer Financial Services Senior Representative is responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to reduce past due and keep credit risk at a minimum. Working closely with Customer Service and Sales Organization, provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure.

Principal Duties and Responsibilities

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Initiate daily contact with customers by phone or e-mail to collect past due amounts.
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers.
• Closely collaborate on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers.
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate credit risks and uncollectable accounts to management.
• Timely escalate issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold.
• Monitor credit limits and terms for customer accounts.
• Complete administrative tasks as assigned by management.
• Complete ad-hoc requests and reports.
• Work towards set goals and meet metrics (number of calls, amounts collected, bad debt etc).
• Provide cross-team and back-up support.
• Ensure adherence to Finance and Compliance policies.
• Support Management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Expected Areas of Competence

• Excellent Customer Service skills.
• Excellent Communication skills (oral and written).
• Excellent interpersonal and rapport-building skills, strong team-player.
• Positive attitude, proactive and flexible.
• Good organization skills and problem solving skills.
• Good analytical skills.
• Ability to follow instructions and procedures and work towards set goals.
• Ability to work under pressure and deal with competing priorities.
• Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required.
• Experience with QuickBooks required.

education/Experience Requirements

• GED/High School diploma required. Associates Degree preferred.
• Previous Customer Service and Credit & Collections experience preferred
• Minimum of 3 years relevant working experience

Travel Requirements

• Minimal/up to 5 %

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 3200

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