Customer Information Management Intern, Spring 2025

Job ID 10100557 Location Burbank, California, United States Business The Walt Disney Company (Corporate)

Job Summary:

About the Role & Program

Would you like to gain a deeper understanding of customer information management? Then this opportunity is for you! We are looking for a highly organized intern to join us as we optimize the value of customer data for use in building direct customer relationships and delivering relevant customer experiences across The Walt Disney Company’s brands and businesses globally. If selected for this role, you will be led by the Sr Mgr, Program Management & CX.

This internship is a full-time, six-month commitment in the Burbank, CA area from January 2025 – June 2025.

What You Will Do

As an intern, you will support partners across the company and help establish data practices, policies, and capabilities to collect, use, and share data in support of business objectives, while maintaining appropriate consumer data practices. Are you curious about the use of data for marketing personalization and how technology is used to handle website preferences? Apply today!

On any given day, you might:

• Review Disney business unit email promotions for brand and legal compliance
• Coordinate with business unit partners on marketing and data quality initiatives
• Develop and lead regular reporting and analytics on project critical metrics
• Coordinate and maintain guideline documentation and update guest-facing privacy content
• Research customer information practices and user experience of other online properties
• Develop documentation and testing strategies for projects in development to improve guests’ online experience

Required Qualifications & Skills

• Upbeat self-starter who takes initiative – able to balance multiple tasks and priorities
• Strong proficiency in Microsoft Office (including PowerPoint)
• Excellent project management skills, attention to detail, and interpersonal communication
• Curiosity about improving guest experience through personalization and fair information practices

Preferred Qualifications

• Knowledge or familiarity with privacy issues, online registration, and email marketing

Education

• Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) before participation in the internship program OR have graduated from a college/university within 6 months at the time of application posting OR currently participating in a Disney College Program or Disney Internship
• Currently enrolled or graduated within the past six months majoring in business, communications, technology, or a closely related field

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements:

• Be at least 18 years of age
• Possess unrestricted work authorization
• Have not completed one year of continual employment on a Disney internship or program

Additional Information

• The approximate dates of this internship are January 2025 – June 2025, in Burbank, CA
• Full availability required to work full-time hours (approximately 40 per week) for the duration of the internship
• Able to provide own housing and reliable transportation to/from work
• Strong candidates may be invited to complete a phone interview. We highly encourage applicants to print a copy of this role description, so they can refer to it in the event they are selected to move forward in the interview process. Note that this information will not be accessible once the posting is closed.

The pay rate for this role in California is $22.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Enterprises 18 Corp., which is part of a business we call The Walt Disney Company (Corporate).

TWDC Enterprises 18 Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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