Customer Insight Manager

Customer Insight Consultant (C4) 

Nectar360 – Data & Insight Team

What is the role about? 

Based in Holborn, London at the Sainsbury’s Support Centre and at home, an exciting opportunity for an Insight Consultant has become available to join the fun, energetic & collaborative Data & Insight team, part of the Nectar360 FMCG team. You will be responsible for managing the delivery of insight consultancy projects to clients and assisting with building the project pipeline by generating consultancy opportunities in order to hit the overall team target.

So who are Nectar360?

Nectar360 offers suppliers comprehensive multi-channel marketing solutions in and around Sainsbury’s and Argos stores and online, with a unique approach to store and customer planning. Using Nectar, the UK’s most comprehensive customer database, our team conduct advanced analysis to uncover new insights about shopper interactions and brands.

You can find more information on the Nectar360 website – http://www.nectar360.co.uk/

Responsibilities:

Manage supplier relationships by developing key account strategies

• Identify consultancy opportunities in key accounts through:
• Primary ownership of Insights relationships with strategic/development clients with the aim of building longer term relationships.
• Framing client issues/conversations and proposing suitable next steps by collaborating with internal stakeholders such as analytics and market research and overlaying the Sainsbury’s trading context to scope out necessary analysis techniques.
• Building a project pipeline and proactively uncovering opportunities and insight portfolio gaps across clients within the account group.
• Having a clear understanding of the client’s business & the category in which they operate
• Understanding the wider macro environment and how this affects Sainsbury’s & Argos and its supplier base.
• Ensuring regular contact and engagement with clients.
• Writing proposals and costing briefs for strategic/development clients.
• Leadership across cross team initiatives and category-wide opportunities such as training and knowledge shares to set an example to junior team members to drive development.
• Commercial responsibility for Data & Insights Consultancy revenue.
• Budget includes consultancy, market research and new data initiatives.
• Developing effective cross-functional relationships with the wider commercial team to develop & implement consultancy strategies that align to the overall client annual plan.
• Lead the development of the key client senior contact strategy across consultancy.

Align to Sainsbury’s priorities 

• Understand and align to Sainsbury’s supplier tiering (strategic, tactical, transactional) to flex solutions.
• Understand the role of trading insights and other central functions.
• Ensuring regular contact and engagement with internal stakeholders

Manage deliveries to ensure high impact consultancy projects 

• Responsible for the delivery of assigned insight consultancy projects.
• Having a detailed knowledge of the best practice consultancy with a passion and strong ability to tell stories with data.
• Independently owning end to end projects including:
• Leading delivery directly to clients alongside colleagues from other teams where applicable
• Delegating, coordinating, and supporting analysts and market research teams as required to deliver against agreed timings and budgets, working cross functionally to get what you need.
• Using appropriate processes and document templates to ensure that all parties are briefed correctly.
• Work with Media Planning and Commercial teams to add value through insight and provide solutions for clients, working closely with the analytics team when solutions require automation.

Support raising the visibility of Data & Insights within Nectar360

• Develop effective cross-functional relationships with key decision-makers within the business.
• Work closely with Media Planning and Commercial functions to ensure all Nectar360 opportunities are shared.

Requirements

• University degree or equivalent work experience.
• Proven consultative selling skills (negotiation desirable).
• Strong ability to build insights and tell stories with data.
• Experience of working in consumer insights, analytics, market research or marketing function – Retail, FMCG or consultancy background preferred.
• Strong relationship building skills with clients.
• Experience with insight practices and/or other customer data sets and tools.
• A passion for numbers and “the customer”.
• Data literate with a good working knowledge of Microsoft PowerPoint and Microsoft Excel.
• Excellent project management skills, well organised with attention to detail.
• Able to communicate and present effectively and confidently.
• Self-motivated with an understanding of analytics and the solution development process.
• High energy, proactive and a team player with a ‘can do’ attitude.
• Understanding of financial management.

Why Nectar360? 

When you join the Nectar360 team you will need to be ready for some varied and challenging work, and to be part of a business where nothing stays the same for long. You will work alongside brilliant people who will inspire, support, and challenge you to push boundaries both for you and the business.

You will develop through stretching goals, targeted development and exposure to interesting work and people. Working for Nectar360, you will be working with the UK’s best known FMCG brands such as such as Nestle, Mondelez, Heineken, Mars and many other large FMCG’s, through to smaller, start-up brands.

We believe people are at their best and their happiest when they are using their strengths. We will work with you to work out what those strengths are and how best to use them to achieve what you need to, and more, and to go on to do great things within Nectar360, and beyond.

We offer a competitive salary, bonus scheme, and pension. For those who like to keep fit, Sainsbury/Argos/Habitat discount along with a host of other benefits to make working at Nectar360 enjoyable as possible.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform. 

Your wellbeing is important to us too. You’ll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.

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