Customer Operations Specialist

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OVERVIEW

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:

1. Order management

2. Service issue resolution

3. Supply Chain efficiencies

The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

KEY ACCOUNTABILITIES

• Receive and process customer orders, ensuring that orders filed meet General Mills policies
• Manage and resolve service issues; devise a solution that best meets both General Mills’ and the customer’s needs
• Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
• Communicate with Field sales and Trade team to ensure accurate invoiced pricing
• Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills’ relationship with the customer

MINIMUM QUALIFICATIONS

• Bachelor’s degree
• Strong communication skills
• Highly self-motivated
• Strategic problem-solving skills
• Ability to think proactively and to make decisions independently
• Ability to manage multiple responsibilities and demands in a fast-paced work environment
• Strong teamwork skills including cross functional collaboration
• Ability to develop and sustain long-term business relationships

PREFERRED QUALIFICATIONS

• Ability to identify and execute process improvement opportunities
• Ability to develop and sustain long-term business relationships
• Computer proficiency – SAP and Microsoft Office, experience with Excel

ADDITIONAL CONSIDERATIONS

• Minneapolis, MN preferred, US remote eligible
• Applicants for this position must be currently authorized to work in the US on a full-time basis. General Mills will not sponsor applicants for this position for work visas.
• International relocation or international remote working arrangements (outside of the US) will not be considered.

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one other and grow together.Because becoming the undisputed leader in food means surroundingourselves with peoplewho are hungry for what’s next.

Salary Range

The salary range for this position is $50400.00 – $69400.00 / Annually. At General Mills we strive for each employee’s pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Reasonable Accommodation Request

If you need to request an accommodation during the Application or hiring process, please fill out our online accommodations request form by following this link: Accommodations Request.
General Mills is an Equal Employment Opportunity Employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply to any General Mills employment opportunities.

 

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