Customer Sales Associate

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<div class="isg-job-description“>Title: Customer Sales Associate
Location: Cedar Rapids, IA  52411
Duration: 12 + months
Shift Hours : 08:00 AM to 05:00 PM
Pay Rate: $18.00/hr. to $20/hr. on W2
Job Description:

• The Customer Order Administrator is a support role for the Intertrade Sales Team.
• The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team.
• The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team.
• Assignments involve the understanding of, and the Application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities.
• The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

Role & Responsibilities:

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers’ requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Required Skills & Attributes:

• Cooperation – Recognizes that individual goals contribute toward accomplishing team outcomes.
• Customer Service Orientation – Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability – Demonstrates the ability to follow through with work assignments and support management’s policies and procedures.
• Detail Orientation – Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
• Self-Development – Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
• Multitask – can perform in a fast-paced environment and adequately handle interruption to normal workflow.

Citizenship:

• Candidates must be US citizens.

education:

• High school diploma or equivalent required.

Note:

• Role is hybrid, but first 3 months are REQUIRED ONSITE for training (this is non-negotiable).
• Candidates should be CURRENTLY local – within roughly a 45-minutes’ drive of Cedar Rapids.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

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