Dynamite Recruitment
Job title:
Customer Service
Company
Dynamite Recruitment
Job description
This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekSalary: £25,000 Rising to £29,500
*Plus, fantastic benefitsMUST BE ABLE TO START ON 3RD OR 17TH FEBRUARYHours of work: You will work 40 hours per week on a shift rota between 7.15AM and 8.45PM, Monday to SundayDynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.As a Call Handler/Customer Service Advisor your tasks will include the following:
- Assist a specialist team with managing client enquiries, via email and on the telephone.
- Providing updates to customers.
- Prioritising workload in terms of deadlines and importance
- Liaising with third parties both internally and externally to manage expectations.
- To complete high volumes of highly important administration to support with each client need.
- To manage vulnerable, panicked and challenging people and circumstances with professionalism
- To ensure that you meet with compliance.
The ideal Customer Service Executive/Call Handler will have/be
- Call handing, call centre, customer support experience previously.
- Will ideally have coordinated and supporting a customer from start to finish.
- Will have good communication skills and experience.
- Will have the ability to multitask when under pressure.
- Will be able to prioritise.
- Will have good administration skills and experience.
- Be fully competent in using Microsoft Office
To be considered please submit your CV asap.
Expected salary
£25000 – 29500 per year
Location
Portsmouth
Job date
Tue, 04 Feb 2025 01:58:44 GMT
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