Customer Service Administrator – Heathrow, Day-4on 4off

We have an exciting administrative position to join our Heathrow Team, to work on a 4 on 4 off rotation, with working hours 8am – 6pm.

Purpose

The Customer Service Administrator is the voice of KONE, focusing on specific admin domains.

You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.

The Customer Service Administrator is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.

The Customer Service Administrator ensures responsiveness towards customer by keeping up with quality and SLA levels.

Key Responsibilities:

General administrative support for the Heathrow Service Contract and Maintenance Supervisors:

• Running daily reports
• Data entry – creating and updating records and databases
• Receiving maintenance visit sheets and closing service orders
• Managing invoices
• Ordering clothing items/tools for engineers
• Ordering stationary/office supplies
• Ordering parts to cost centre as per management request (non-stock or quote items)
• Locating stock placement in stores
• Managing call outs
• Creation of Service Orders
• Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
• Chasing up missing engineer timesheets with shift managers
• Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
• Manage any Payroll queries/amendments
• Manage and resolve and customer queries
• Ad hoc administrative tasks

Key Skills:

• Good customer service experience
• Capability to have basic technical understanding is an asset
• Experience in inter-office and customer communications
• User knowledge of Salesforce, SAP, Maximo is desirable
• Previous working experience in relevant field is beneficiary
• Contractual and financial understanding
• Experience in reporting, data management and general admin
• Good communication & interpersonal skills
• Good written & spoken English
• Good skills with MS Office tools and applications
• Highly organized, detail-oriented & ability to multi-task at ease

Please ensure that a current CV is attached to your application.

What KONE can offer:

We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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