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A Specialist Customer Care colleague serves the more specialist/complex needs of our customers. This could depend on the customer type, or life situation they are experiencing. Specialist Customer Care colleagues are expected to work across multiple channels and personalise each interaction with a customer. They will have an enhanced level of specialist competence and expertise in our products, policies, and processes, in addition to enhanced conversational skills, so that they can support and deliver the right outcomes.
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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