Customer Service Advisor

jobs-near-me.org

A Specialist Customer Care colleague serves the more specialist/complex needs of our customers. This could depend on the customer type, or life situation they are experiencing. Specialist Customer Care colleagues are expected to work across multiple channels and personalise each interaction with a customer. They will have an enhanced level of specialist competence and expertise in our products, policies, and processes, in addition to enhanced conversational skills, so that they can support and deliver the right outcomes.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

  • Provision of customer service through various communication channels including chat, email and phone.
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Read more

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.org) you saw this job posting.

Share

UN Women:National Consultant- Gender Responsive Public Procurement in Ethiopia-Addis Ababa

jobs-near-me.org JOB DESCRIPTION Background Public procurement refers to the many ways in which governments acquire…

25 minutes ago

Associate Real Estate and Property Coordinator

jobs-near-me.org Job Description As an Associate Real Estate and Property Coordinator you will provide technical…

25 minutes ago

IOM: Intern Migrant Protection and Assistance – Brussels

jobs-near-me.org JOB DESCRIPTION The Migrant Protection and Assistance (MPA) Unit at the IOM Belgium and…

25 minutes ago

Adolescent & Youth Program Analyst

jobs-near-me.org Job Description UNFPA has been a partner to the Government of India and its…

25 minutes ago

NRC:Protection from Violence Coordinator – Kyiv

jobs-near-me.org JOB DESCRIPTION This position is opened for internal candidates only. All NRC employees are…

25 minutes ago

Communications Office Administrator

jobs-near-me.org Job Description About the Position Are you organized, proactive, and passionate about supporting communications?We're looking…

25 minutes ago
For Apply Button. Please use Non-Amp Version

This website uses cookies.