Customer Service Advisor

Job title:

Customer Service Advisor

Company

Unum

Job description

Job Posting End Date: May 25Who are we?We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.The roleWhat will you be doing? Customer Service Advisor
Location: Basingstoke (minimum 2-3 days a week in office)
Salary: £28,000What will you bring?We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.In this role you will:

• Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
• Provide clear, accurate and concise information.
• Have excellent soft skills and active listening abilities.
• Be able to record clear and accurate notes that reflect conversations.
• Challenge current processes and explore new ways of working for continuous improvement.
• Be able to adapt and be flexible due to changing priorities.
• Contribute to the achievement of individual, team and operational targets and objectives.
• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Support with the onboarding and training requirements for new starters.
• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.The successful Customer Service Advisor can expect:

• Generous Bonus
• Company funded Health Cash Plan
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

#LI-AM1Why join us?At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .Company: Unum UK

Expected salary

£28000 per year

Location

Basingstoke, Hampshire

Job date

Thu, 15 May 2025 03:32:26 GMT

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