Customer Service Advisor

PGE Customer Service Advisor – Job Opportunity

***Bilingual preferred

Looking for a job that becomes a career?

At PGE,you’llbe a trusted energy advisor helping customers when they need it most. No scripts, no hard sales, no outbound call quotas – just meaningful customer support with opportunities to learn about renewable energy and efficiency while making a real difference.

position:Customer Service Advisor (*Traineeposition)

*This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage:$24.25/hour (Additional pay for bilingual Spanish speakers)

Location:Hybrid role (Tualatinoffice and work from home)

Benefits:Medical, paid time off, 401(k)

Start Date:May 18th, 2026

What We’re Looking For:

Required Skills:

• 2+ years customer service experience

• High school diploma or GED

• Strong multitasking abilities with attention to detail

• Proficient data entry skills (minimum 20 WPM typing)

• Excellent problem-solving abilities

• Strong verbal and written communication skills

• Ability to navigate multiple computer applications simultaneously

• Microsoft Officeproficiency

• Calm and professional demeanor in stressful situations

• Resilience, asyou’lloftenencounterfast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment:

• Up to8-weeksin-person training

• After training: Monday– Fridayshifts between7am-7pm,Schedules are not static. You will be notified approximately10 daysahead of time of your assigned shifts to allow for adequate planning.

• Initial 30-60 daysonsiteafter training has been completedbefore transitioning to hybrid model.

• PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected toreport foroutage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7.Pleasenoteany hours over40 hoursper work weekisconsidered overtime and PGE pays overtime attimeand a half.

Hiring Process:

Here is our planned process for ourMayclass:

• Position posted untilmid-Aprilor until positions are filled.

• Skill and aptitude assessmentsare sentto candidates.

• After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen.

• In-person interviews will be scheduled in April,or until filled

• Pre-employment process includes drugscreen(including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.

What can I do to prepare for an interview?

• We are looking for candidates that we feel will be successful in the role. Typically, we have found theypossessthese strengths: excellent customer service skills, the abilityto bechange agile, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasmfor,working at PGE. Instead of just listing your strengths, describe what you haveaccomplishedbecause of those strengths.

• Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked toprovidespecific examples from your work history that illustrate this.

What PGE’s Customer Service Advisors are saying:

“I am blown away daily by the unconditional support and all staff at the Tualatin Contact Center.It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you justdon’tfind in other workplace environments…”

“…Even though I’m new to PGE I feel like I’ve been successful…I understand that learning is an ongoing process with the nature of the company and as time goes on, I will continue to strive and become even more successful.”

“I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues forall ofmy customers…”

*This position is not eligible for Visa Sponsorships.

Must be 18yearof age or older

Apply today to join ourMay2026class!