Customer Service Advisor – German & French Speaking

Job title:

Customer Service Advisor – German & French Speaking

Company

Advancing People

Job description

Advancing People Multilingual – Recruitment Specialists are Recruiting for a German & French Speaking Customer Advisor for their client based in Bedford, BedfordshireAs a German & French Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.Main Responsibilities

• Accurately & professionally manage inbound calls
• Deal with web enquiries in a prompt manor
• Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
• General administrative duties.
• Taking receipt of returned product and managing the product through to investigation and closure of the issue.
• To carry out translations as required.

Person Specification

• Fluent in German & French
• Previous experience working in a customer service environment
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
• Ability to learn new systems and processes
• Good computer skills
• Positive “can do” attitude

This is a full-time Permanent position offering an annual salary of £29,000 + attractive company benefits!This role offers flexibility to work from home / Work Remotely. Successful Applicant will need to be in Bedford once a month for Team days.Apply now!Advancing People Multilingual – Recruitment SpecialistsAdvancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Expected salary

£29000 per year

Location

Bedford, Bedfordshire

Job date

Wed, 15 Jan 2025 08:47:14 GMT

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