Customer Service Assistant

Job title:

Customer Service Assistant

Company

Michael Page

Job description

The successful candidate will provide a friendly, welcoming and efficient service in acting as the first point of contact for the department’s visitors and callers and to undertake a range of administrative tasks.Key responsibilities include:

• Be the first port of call for visitors and callers to Housing Services and to deal with them in a friendly and efficient manner ensuring that enquiries are dealt with promptly and professionally, directing complex enquiries as appropriate.
• Provide basic information about housing issues to current and prospective students, signposting or booking appointments as needed.
• Provide guidance to current and potential users of the Property Platform, and to process student and landlord registrations.
• Assist in maintaining the office calendar, booking advice appointments for students and staff members, and confirming appointments in advance, to ensure that the Advisors’ time is used efficiently.

Opportunity to work at a well-respected University in LondonWork in a fast-paced and diverse environmentPerson specification:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and a genuine desire to help others.
• The ability to work well in a team and adapt to a fast-paced environment.

A world-renowned University based in the heart of London.

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and a genuine desire to help others.
• The ability to work well in a team and adapt to a fast-paced environment.

Expected salary

£33277 per year

Location

London

Job date

Sat, 05 Apr 2025 05:12:16 GMT

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