Customer Service Clerk I

Working Title of Vacant Position Customer Service Clerk I

Job Type Full Time

Posting Type Public

Number of Vacancies 1

Department PUBLIC UTILITIES

Division PUB UTIL BUS/CUST SVC

Requisition Number 2025254

Number of hours worked per week 40

Work Schedule

Monday thru Friday

8:00 a.m. – 5:00 p.m.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA

Position Driving Requirement N – Never

Pay Grade GE02

Pay Basis Semi-Monthly

Advertised Salary

$34,831 – $46,151

Starting salary commensurate with education and experience.

Job Description

Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!

As a Customer Service Clerk I, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
• Processing utility account information and payments with accuracy.
• Collaborating with team members to enhance customer satisfaction.
• Providing support for community outreach programs and initiatives.
• Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and customer assistance.
• The ability to work collaboratively in a dynamic team environment.
• Previous experience in customer service (preferred but not required).
• Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

As a Customer Service Clerk I:

• Be part of a team that values your contributions and encourages professional growth.
• Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
• Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

If you’re ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

• Previous Public Utilities customer service experience and call center experience

Job Open Date 05/16/2025

Job Close Date 05/22/2025

Open Continuous No

Special Instructions to Applicants

Overall Physical Strength Demands S=Sedentary – Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Standing Rarely- Less than 1 hour per week.

Sitting Continuously- 2/3 or more of the time.

Walking Rarely- Less than 1 hour per week.

Lifting Rarely- Less than 1 hour per week.

Lifting Amount Exerting up to 10 lbs

Carrying Rarely- Less than 1 hour per week.

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Occasionally- Up to 1/3 of the time.

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity Occasionally- Up to 1/3 of the time.

Kneeling Rarely- Less than 1 hour per week.

Crouching Rarely- Less than 1 hour per week.

Crawling Never- Never occurs.

Bending Rarely- Less than 1 hour per week.

Twisting Rarely- Less than 1 hour per week.

Climbing Rarely- Less than 1 hour per week.

Balancing Rarely- Less than 1 hour per week.

Vision Continuously- 2/3 or more of the time.

Hearing Continuously- 2/3 or more of the time.

Talking Continuously- 2/3 or more of the time.

Foot Controls N = Never

Machines, Tools, Equipment and Work Aids Used

Computer, wireless headset, 10-key calculator, copier/fax machine

Protective Equipment Required

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards N = Never

Fire Hazards N = Never

Explosives N = Never

Communicable Diseases N = Never

Physical Danger or Abuse N = Never

Other

If Other, Description

Dirt and Dust W = Several Times Per Week

Extreme Temperatures N = Never

Noise and Vibration N = Never

Fumes and Odors N = Never

Wetness/Humidity N = Never

Darkness or Poor Lighting N = Never

Primary Work Location Office Environment

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks Occasionally- Up to 1/3 of the time.

Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Yes. All tasks as needed

Minimum Requests 0

Maximum Requests 4

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