Customer Service (Inside Sales Must)

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<div class="isg-job-description“>Title: Customer Service (Inside Sales Must)
Location: North Chesterfield, VA, 23237, United States
Pay Rate: $16/Hour without benefits
Duration: 6 Months
Shift Timing (Day/ Evening/ Night): Day
Roles and responsibilities:

• Receive and return customer phone calls and emails, answer customer requests for status, and production information, and check product availability about punch/RMA requests.
• Receive all punch forms from contract vendors and verify the completion and accuracy of the punch form. Perform and complete research of punch issues as needed.
• Prepare appropriate paperwork (RMA/Replacement Order/Discrepancy Form/Code Request) to accommodate punch/RMA requests about returns, damages, or missing products.
• Confer with plants and management, on inquiries about processed punch/RMA orders for product availability and deliverables.
• Resolves customer issues or refers unresolved issues to the Install Manager or Customer Service Supervisor and/or Chief Customer Officer as needed.
• Review and update order status reports for punch/RMA orders weekly.
• Log Packing slips as needed.
• Additional duties as needed to provide prompt and professional customer service to all customers.

Remarks:

• The Department is looking for some with inside sales experience.

 
About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.