Customer Service Lab Supervisor – Kaukauna, WI

JOB SUMMARY

Manage, coordinate and/or oversee the analysis and reporting of used products analyses, competitor analyses and special projects. Prepare periodic reports on departments’ performance related to output and backlogs. Manage the schedules, workload, and development of lab technicians.

SAFETY AND PROCEDURES

* Follow all publicized safety policies/procedures and JIBS applicable to the job.

* Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.

* Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.

* Report all safety hazards observed. If capable, correct the safety hazard identified.

ESSENTIAL JOB FUNCTIONS

* Coordinate work schedules, prioritize projects, manage workflow, and communicate with internal and external customers

* Coordinate inter-company work and tests requests

* Assist in root cause analysis of customer complaints and irritations

* Maintain lab databases & document systems

* Develop value added features to projects and reports from the lab. Specifically focus on cost savings, cost avoidances and revenue generation.

* Support ISO systems – create update policies and participate in internal and external audits

* Manage lab reports in SAP (C&I and library)

* Investigate new test equipment and test methods. Maintain or oversee repair of existing test equipment.

* Order supplies for the laboratory

* Assist in preparing budget and any CAPEX requirements

* Sign off on monthly timecards and submit to HR

* Schedule and track vacation time of technicians

* Track project hours and complete monthly and quarterly reports of project status

* Reads, understands and is committed to conducting business in accordance to Albany International’s Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.

REQUIREMENTS

Required Skills:

* Competent communications skill set

* Fundamental computer skills: word, excel and PowerPoint

* Must have or be able to demonstrate organizational ability matching or exceeding job tasks/responsibilities

* Experience or ability for conflict resolution

* Training/exposure in lean manufacturing concepts

* Basic knowledge or understanding of statistics

Required Experience:

2+ years’ work experience in a laboratory setting as a technician, engineer, supervisor or manager preferred.

Education Requirements:

High School Diploma r College diploma X Bachelor Degree r Master’s Degreer

Field of Study: Scientific is preferred but other fields will be considered on case-by-case basis.