Customer Service Level 2 Apprenticeship

Job summary

An exciting opportunity has arisen to join Sheffield Children’s NHS Foundation Trust as a Customer Service Level 2 Apprentice

You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You will share the Trust values and be committed to equality, diversity and inclusion.

Would you like a Career in Customer Service with an emphasis on Business Administration and be part of the NHS Administration and Clerical Services?

If so, we are looking for enthusiastic and motivated individuals to join us at Sheffield Children’s NHS Foundation Trust across all service sites.

This is a fantastic opportunity for individuals who want to begin their career in Customer Service and Business Administration, gain a Level 2 Customer Service Practitioner Award and learn a variety of customer service & administration skills.

Our Apprenticeship programme provides exciting future pathways into career areas:

• Corporate services that can lead to a variety of career routes – across all departments
• Patient facing services that will lead onto a breath of career routes – Receptionists, Medical secretary support, and general administration roles in a variety of department

Main duties of the job

Beginning in February 2025, these positions will be based in various departments across the Trust.

• Be part of a team and will be contributing to the smooth running of Trust patient services.
• Using different methods of communication to interact with new and existing customers ie families, staff, public, both internally and externally.
• Learn how to develop IT skills, deal with sensitive and confidential information, handle telephone calls and increase your communication skills with a variety of professionals and service users.

About us

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Date posted

01 October 2024

Pay scheme

Other

Salary

£12,514 a year per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

425-24-6649598

Job locations

Sheffield Children’s NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

To find out more about these opportunities, come along to our virtual open day, get to meet existing candidates and chat to Department Managers, the date for this session is:

Tuesday 19th November @2pm

For the meeting links to this event, please contact anne-marie.lynch2@nhs.net

Closing date for applications: Thursday 5th December

Shortlisting: Tuesday 10th December

Interviews will take place on Tuesday 16th & Wednesday 17th December.

Essential Criteria

Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

Inclusive Recruitment & Selection

We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

• Compassion leading by kindness and showing empathy, understanding and respect
• Accountability striving to do the right thing and owning responsibility
• Respect value differences, tackling inequality and fostering a culture of inclusion
• Excellence delivering a high-quality standard of care

Person Specification

Qualifications and training

Essential

• Minimum of 4 GCSEs at grade 8-3 (A*-D) or equivalent which must include Maths and English (other literacy and numeracy qualifications also accepted please enquire if your are unsure)

Desirable

• ECDL/CLAIT or equivalent
• Formal typing/word processing qualification

Experience

Desirable

• Administrative work or voluntary experience
• Experience of dealing with the public on the telephone and/or face to face
• Experience of team working

Knowledge and skills

Essential

• Basic working knowledge of Microsoft Word, Excel and Outlook
• Able to carry out tasks accurately following instruction
• Able(or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public
• Basic computer skills i.e. able to use e-mail and internet to send and retrieve information

Desirable

• Knowledge of other Microsoft packages e.g. Access, PowerPoint
• Knowledge of administrative working processes and procedures
• Knowledge of the Data Protection Act and Confidentiality

Personal Attributes

Essential

• Committed to completing the Customer Service Practitioner Level 2 Apprenticeship
• Willing to travel to meet the demands of the post
• Able to carry out the duties of the role, with reasonable adjustments where necessary

Desirable

• Able to work to deadlines
• Able to work with limited supervision but seek advice when appropriate

Demonstrates Trust Values

Essential

• Trust Values – CARE

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children’s NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

Employer’s website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

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