Customer Service Operations Administrator (6 months FTC)

Customer Service Operations Administrator (6 months FTC)

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

COME AS YOU ARE 

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be. 

The Role:

As the Customer Service Operations Administrator, you will provide administrative support with systems and reporting to the Operations and the wider EMEA Customer Services teams.

The ideal candidate will have a good understanding of operational processes, to drive exceptional service and order book conversion.

Your Impact:

• Deckers B2B support. Provide operational support to ensure B2B seasonal set ups are executed and B2B is optimised for our external customers
• CRM and Contact Management System. Provide administrative support to system owner and user groups in line with expected service levels, triaging issues and maintaining key documents
• Reporting. Work with Customer Service Operations Analyst to support day to day reporting and the culmination or reporting packs
• Order Book Management. Support the Order Management team with administrative tasks relating to the efficient management of the EMEA Wholesale and Distributor Order books

Who You Are:

• COME AS YOU ARE: You will champion inclusivity and openness to be your authentic self.
• BETTER TOGETHER: You are a natural collaborator, inspiring others to foster a sense of belonging.
• COMMIT TO CREATE: You are curious and open to innovation and bringing new ideas.
• OWN IT: You are motivated by delivering results and support others to do the same.
• DO GOOD AND DO GREAT: You inspire to do greater things, to create opportunities to better the business and our world for the future.

We would Love to Hear from People with: 

• A keen interest for the fashion retail industry
• Experience of working in a Customer Service environment, either B2B or B2C
• Proficiency in Microsoft applications, intermediate skills in Excel

What We Will Give You:

• 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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