Customer Service Order Administrator (Aerospace)

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<div class="isg-job-description“>Job Title: Customer Service Order Administrator (Aerospace)
Duration: 6 Months (Temp to Hire)
Location: 7777 N. Glen Harbor Blvd Glendale, AZ, 85307
Shift Timing:  1st
Salary: $30/hr. to $35/hr. on w2 without benefits
Note: Must Have Order Entry/Customer Support Interaction/Warranty Disposition/Order Entry Management/Recovery Plans experience
Summary:
Qualifier questions:

• Do you have experience with Warranty/Maintenance agreements disposition?
• Have you worked with aerospace OEMs or Tier 1 suppliers? If so, which ones?
• Are you familiar with aerospace documentation requirements such as Certificates of Conformance (CoC), packing slips, or export compliance?
• Do you have Bachelors Degree?

• The Customer Services Administrator (CSA) is responsible for managing commercial repair accounts by providing excellent customer support and ensuring smooth order processing.
• This role serves as the primary point of contact for customers, coordinating repair orders, tracking shipments, and managing communication between customers, internal teams, and service centers.
• The CSA monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.
• They also ensure repair documentation, invoicing, and quality requirements are met, while maintaining strong relationships with customers to support their needs and expectations.

Role & Responsibilities:

• Manage assigned customer accounts for parts returned for service or replacement, ensuring customer performance and delivery requirements are met.
• Provide solutions to customer issues affecting cost or schedule, negotiating across customers, products, and internal teams.
• Focus on repair processes and stock allocation to maximize service levels; communicates to the customers new repair schedules as needed.
• Lead weekly reviews with customers to discuss open backlog, delivery dates, recovery dates, and recovery plans when necessary.
• Investigate and resolve claims, complaints, and billing discrepancies, coordinating with technical and quality teams.
• Approve special price quotes, allowances, and warranty amendments; assess scope changes and consult management on credits.
• Support critical priority services such as aircraft-on-ground situations.
• Maintain professional knowledge through training and industry involvement; ensure compliance with aerospace regulations.
• Share expertise, represent the company on projects, and contribute to team and cross-functional initiatives.

Required Qualifications:

• Bachelor’s degree (BA) in Business Administration which has provided both theoretical and practical knowledge in the field.
• Knowledge of and ability to effectively apply implement continuous improvement principles and techniques.
• Proficient with standard business Application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.