Customer Service Rep. – Window Installation Support – Hybrid

A LARGE WINDOW MANUFACTURER AND INSTALLALLATION COMPANY IN NORTH EAST PORTLAND IS LOOKING TO BRING ON AN INSTALLATION SUPPORT SPECIALIST TO JOIN THEIR TEAM!

Please apply if you feel you have the relevant experience and a recruiter will reach out to discuss the role in more detail.

This is a 120-day temp-to-hire opportunity

This is an onsite role in North East Portland, closer to the 205 Freeway

Start Date: 4/14

Schedule: Mon-Fri + Rotating Saturday every 4-5 weeks

10:30 -7:00pm PST

Training hours: 6:00 AM – 2:30 PM (one month of training)

Pay: $20/hr

Description:

The Installation Support Specialist will be responsible for division and customer support across various

channels and touchpoints to ensure job installations have been completed as contracted, all required documents

are in CRM for invoicing and ensuring overall customer satisfaction

• Support divisions by communicating with customers and subcontractors during completion of

installation

• Follow policy and procedures to audit documents and information in system to support invoicing team
• Follow up with customers after installation to collect final payment and/or documents needed to invoice
• Handle all inbound calls to ensure resolution
• Effectively communicate with divisions with needs upon completion of installation for additional

services needed or if documents and/or data is needed in the system

• Adhere to established company processes and procedures related to customer experience, ensuring

consistency and quality in customer interactions

• Other duties as assigned

Additional Skills & Qualifications:

• High school diploma or GED equivalent
• 5 year’s customer service experience
• Experience in home improvement industry a plus
• Attention to detail
• Strong organizational and time management abilities
• Excellent communication, collaboration, and problem-solving skills

Experience Level:

Entry – Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gresham,OR.

Application Deadline

This position is anticipated to close on Apr 11, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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