Customer Service Representative

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it’s what’s inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

As a Customer Service Representative at CMC, you will play a vital role in providing industry-leading service to our customers. You will serve as the primary point of contact for incoming inquiries, product information, order processing, and issue resolution, ensuring a smooth and positive customer experience from start to finish.

What You’ll Do

Serve as the first point of contact for customer inquiries via phone, email and in person communication.
Process order accurately and efficiently through CMC’s computer systems.
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
Assist with handling cash transaction and reconciling daily reports as needed.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
Operate a forklift to move material and supplies as required
Perform other administrative and support duties as needed.

What You’ll Need

1-3 years of experience in customer facing role, preferably in construction or industrial services.
Excellent verbal and written communication skills
Strong problem- solving and decision making abilities.
Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
Forklift experience preferred
Ability to multi-task and remain organized in a fast-paced environment.
Team-oriented with a positive and professional demeanor.

Your education

High School Diploma or GED required
Bachelor’s degree preferred
Associates Degree preferred

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years – and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to joinCMC. Apply today and start moving your career – and our world – forward. Let’s build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
It is CMC’s policy to hire, evaluate, and promote employees on the basis of their skills, qualification, education, experience, and performance. Discrimination and harassment on the basis of the above traits is strictly prohibited. CMC also prohibits retaliation against anyone who has made a complaint of discrimination or harassment in good faith, filed a charge of discrimination, or participated in a discrimination proceeding or investigation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
All employees are expected to comply with this Equal Employment Opportunity Policy. Violations of this Equal Employment Opportunity Policy will lead to disciplinary action, up to and including, termination

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