Customer Service Representative

Job title:

Customer Service Representative

Company

LUMINOR Environmental Inc.

Job description

Job Title: Customer Service Representative
Reports To: Manager, Marketing
Location: Guelph, ON
Job Type: Full Time, SalariedJoin LUMINOR Environmental Inc. and provide excellence in water treatment solutions for home and industry!About Us:
At LUMINOR Environmental Inc., we believe in creating and providing innovative Ultraviolet (UV) water disinfection solutions for home, industry, and regulated markets around the world. We are a leader in the industry, with back-to-back Deloitte Fast 50 and Deloitte Technology Fast 500 awards in 2021, 2022, and 2023.We’re looking for an enthusiastic and detail oriented Customer Service Representative to join our team and help us provide the highest standards of customer service in the industry!Job purpose:
The primary role of the Customer Representative at LUMINOR Environmental Inc. is to enter, process, and solicit repeat orders from current accounts when applicable. As a part of the Sales and Marketing team, you will communicate daily with customers around the globe, conducting a variety of tasks. You will collaborate with the inside sales and outside sales teams to ensure orders are entered in a timely and accurate manner. The Customer Service Representative generates and maintains strong relationships with current customers and provides support when needed. LUMINOR recognizes the importance of strong customer relationships and enables the team to provide the highest standards of customer service in the industry.Key Responsibilities:

• Enter orders accurately in an efficient and timely manner.
• Support the inside sales and outside sales teams with customer inquiries.
• Answer customer account-related inquiries over the phone and via emails.
• Build lasting and meaningful relationships with customers.
• Process payments and conduct clerical support surrounding invoicing and order tracking.
• Work with cross-functional teams to manage timely order execution from order entry to delivery of goods.
• Complete and file required documentation.
• Collaborate on sales and marketing projects from time to time.

Experience and Qualifications:

• 1-3 years of customer service, sales, and/or marketing experience; preference given to experience in the water purification industry and/or B2B.
• Excellent verbal and written communication skills in English.
• Post-secondary education in business or communications is an asset.
• Ability to receive feedback and adjust accordingly.
• Ability to work autonomously.
• Ability to work within a team.
• Outgoing with excellent communication skills; comfortable conversing by phone and e-mail.
• Strongly proficient with Microsoft Office Suite.
• Detail oriented with high levels of organization.
• Multilingualism (English/French) is an asset.

Working Conditions:

• Head-office position
• Frequent computer use.

If you’re an enthusiastic Customer Service Representative, we want to hear from you! Apply today and help us shape the future of water treatment solutions.Why LUMINOR Environmental Inc.?

• Join a team that values innovation, integrity, and customer satisfaction
• Be part of a company committed to environmental sustainability
• Competitive compensation and benefits package
• Base Pay and Bonus Incentives
• Extended Medical Benefits and Insurances
• RRSP Program
• Birthdays Off
• Opportunities for professional growth and development

To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.Please note that LUMINOR is an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. Please let us know if you require accommodation at any point throughout the recruitment process.Powered by JazzHR

Expected salary

Location

Guelph, ON

Job date

Thu, 09 Jan 2025 05:38:02 GMT

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