Customer Service Representative

Job title:

Customer Service Representative

Company

Robert Half

Job description

Robert Half Ottawa is currently working with a client who is offering a permanent employment opportunity as a Customer Service Representative. This role is within the industry and involves addressing customer inquiries, providing product support, and ensuring overall customer satisfaction.Responsibilities:

• Serve as the main point of contact for all customer inquiries via phone, email, and chat, delivering timely and detail oriented responses.

• Demonstrate comprehensive knowledge of our products and services to help customers make informed decisions based on their requirements.

• Manage customer orders effectively, including the processing and tracking of orders, and handling any returns, exchanges, and warranty claims.

• Troubleshoot and find resolutions to any technical issues or complaints, escalating to appropriate departments when necessary.

• Document and collect customer feedback to contribute to the enhancement of our products, services, and overall customer experience.

• Ensure all customer queries are followed up and resolved promptly, upholding high standards of service.

Qualifications:

• A minimum of 2 years of experience in a customer service role, preferably in a call center environment.

• Proficient in answering inbound calls, handling customer queries and resolving issues swiftly.

• Strong experience in call center customer service, demonstrating excellent telephone etiquette and the ability to manage multiple lines.

• Exceptional customer service skills, with the ability to build rapport and trust with customers.

• Proficient in data entry tasks, with a keen attention to detail and accuracy.

• Skilled in managing email correspondence, ensuring timely responses and follow-ups.

• Ability to handle both inbound and outbound calls, keeping customer satisfaction as the highest priority.

• Proficiency in using Microsoft Excel and Microsoft Word for data management and documentation.

• Experience in order entry, ensuring accuracy and timeliness in processing customer orders.

• Ability to schedule appointments, manage calendars and coordinate meetings effectively.

If this position interests you, please give us a call today at 613-236-4253 or apply online today!Job Reference Number: 0013149835Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…

Expected salary

Location

Ottawa, ON

Job date

Mon, 27 Jan 2025 08:09:42 GMT

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